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Third Line Support and Field Engineer

Posted on Aug 1, 2019 by CV-Library

Wiltshire, United Kingdom
Wholesale Trade
Immediate Start
£30k - £35k Annual
Full-Time
Third Line Support and Field Engineer

Full Time Permanent

£30,000 - £35,000 d.o.e

Swindon Area

Do you have experience of providing 2nd/3rd line support? Are you experienced within Active Directory, Office 365 and have knowledge on a range of windows servers, firewalls, anti-virus as well as desktop support? Then this could be the role for you!

We are recruiting for a 3rd line Support and Field Engineer, to join our established client. This role will be based in the Swindon Office providing remote technical Support, as well as providing on-site support for clients 2 - 3 days per week within the Wiltshire area.

Responsibilities:

Logging calls and creating tickets

Providing On-Site support

You will be responsible for supporting our customers' existing IT Infrastructure as well as recommended upgrades and security updates.

Delivering Backup & disaster recovery· Provide pre-sale technical consultancy service; building of proposals and creating scope of works documents

· Find ways to improve IT services

· Identify technical advances to support clients

Ensure the smooth running of all IT systems; email provision, print services and telephone systems

Key Skills and experience:

Experience with; Windows servers, Active Directory, Office 365, firewalls and anti-virus

CompTIA A+ / MCTIP

Fantastic Customer Service and communication skills both over the phone email and face to face

Ability to multitask and prioritise

Driving licence is essential

It would be advantageous to have experience within on-site/field work

Our clients Head Office is based in Portland, Initially you will need to spend some time there, learning the system and meeting the team ( 1 - 2 weeks hotel costs etc will all be covered) you will also need to travel down to Portland on occasion to meet up with the team, briefings and meetings etc.

CMD Recruitment endeavour to respond to all applicants via email or phone to inform you of the outcome of your application. Rest assured you will be fully supported throughout the process

Reference: 210524752