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Accounts Receivable Team Leader

Posted on Aug 1, 2019 by CV-Library

County Antrim, United Kingdom
Customer Service
Immediate Start
£22.5k - £33.5k Annual
Salary: £22,500 -£33,500 Dependant on Experience + annual bonus

Permanent | Full Time Hours | 37 hours per week

Our Role

The purpose of this role is to ensure all operations are completed as required in compliance with our Licence obligations, Terms & Conditions and company policy and to ensure standards of service are met within agreed timescales. Also, to proactively manage the AR team; ensure adequate cross training and up-skilling in line with Compliance requirements; monitor performance via team meetings and one-to-ones; recognize and support training requirements; ensure the AR business targets and objectives are delivered within agreed timescales. Responsibilities include but will not be restricted to:

-To manage the AR team to ensure they operate consistently in an accurate and compliant way to ensure timely completion of all AR processes

-To follow up on all exception reports where payments have routed to suspense account; to resolve issues preventing allocation to customer accounts and complete accurate transfer of -payments

-To proactively manage the resolution of complaints and queries to customer satisfaction

-Ensure all daily and weekly departmental reports are followed up and all actions as required

-To manage the updating and reconciliation of all Finance reports including Bank Reconciliation, Security Deposits, Suspense report, Refunds & Timing Difference

-Monitor and distribute all inbound communications received and respond within agreed timescales

-Ensure policies and procedures are followed at all times

-Update weekly and monthly KPIs

-To manage the AR team through ongoing meetings, 1-2-1s, Performance Reviews

-Management of the Department Diary to ensure adequate cover at all times

-Processing of POs and receipting of invoices

-Provide a high standard of internal and external customer services at all times

Your Skills and Experience

-Understanding of compliance and adherence to policies, terms & conditions and regulatory obligations

-Experience in Banking, Reconciliations, Month End Processes, lodgements and cash handling and a firm understanding of Financial guidelines and General Data Protection Policy

-Strong Customer Service ethos

-Firm understanding of HR policies and procedures

-Strong business reporting, analytical and numeracy skills

-High standard of IT proficiency; excellent working knowledge of Microsoft Excel package

-Ability to work to tight deadlines and prioritise workload to meet objectives

-Ability to create accurate reports & presentations including charts, graphs and visuals

-Strong awareness of individual and departmental needs, responsibilities and obligations

-Flexible approach

-Strong eye for detail and accuracy

-Problem solving skills

Our Company

SSE is Irelands second largest energy utility and the leading developer and investor in cleaner energy infrastructure. SSE owns and operates over 2,000MW of generation capacity on the island of Ireland, of which 718MW is from renewable sources. Sitting within our Wholesale business, SSE Airtricity supplies greener electricity, natural gas and essential services to over 770,000 homes and businesses. Since 2008, SSE has directly invested over £2bn in growing its Ireland energy business including investment in large-scale, cleaner energy infrastructure. As a result of that investment SSE has contributed over €5bn to Irish Gross Domestic Product (GDP) since 2010, demonstrating the scale of economic activity that SSEs operations support across Ireland.

SSE Ireland has been certified by Business in the Community Ireland to the Business Working Responsibly Mark, the gold standard for Corporate Social Responsibility (CSR) and Sustainability in Ireland. The Mark is presented to companies that represent best-in-class leadership, policies, practices, performance, and impact in CSR and Sustainability including employee engagement, innovation, environmental practices, supply chain management and engagement with the local community.

Our Benefits

We employ 1000 individuals doing everything from helping customers with their bills to the creation of clean, green renewable energy. Our people are important to us and we go to great lengths to extend the values of our award winning customer service to our employees to ensure that as part of our diverse workforce, you have the flexibility and opportunity to develop to your fullest potential.

In addition to a competitive salary, youll automatically be enrolled in into our Group Pension Plan and have the opportunity to join our Share plans. Youll enjoy a generous annual leave entitlement, with the option to buy up to 10 extra days and will also be eligible for a host of other lifestyle benefits. Each employee is also entitled to one day paid volunteering, allowing you to dedicate your time, skills and expertise to your local community or a charitable cause as part of our "Be the Difference" scheme.

Next Steps

Just click the Apply button to submit your application, it doesnt take long.

Closing date for applications is: 14 Aug 2019

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via sse.

This vacancy is open to internal and external candidates. If youre internal, please notify your line manager before you submit your application. If youre successful, well conduct some pre-employment checks

Reference: 210521208

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