Administrator, II, System (Re-advertised)
Posted on Aug 1, 2019 by Guilford Technical Community College
The System Administrator II (SA-II) is responsible for effective provisioning, installation/configuration, operation, and maintenance of the GTCC systems hardware, software and related infrastructure. S/He will evaluate and maintain servers and systems to ensure their proper security, operation and availability. The SA-II will assist and lead project teams, address technical issues and offer engineered solutions supporting the college. These activities include technical strategy, research & development and maintenance within the documented project life cycle. Systems Administrators will monitor systems for proper operation, system maintenance, security-breaches. S/He will follow established process to standardize overall server management; ensuring equipment for system patches and maintenance of software/firmware. S/He will ensure successful backups of both files and ERP data and restore data as necessary. This position works closely with department managers throughout the college to analyze technology requirements, document specifications, and provide technical solutions.Duties/Functions
Monitor systems, including CPU usage and storage capacities, and ensure proper server access and file sharing
Plan and coordinate technology projects using project management methodologies
Plan and deploy weekly maintenance activities according to approved processes, loading patches and notifying users.
Ensure backups are defined and executed properly with documented results
Disaster recovery planning and testing of the accepted plans to ensure availability of the ERP and supporting data to the users.
Monitor license renewal dates and ensure appropriate continuity and availability of deployed solutions, striving to retain a 99.99% uptime
Publish operational performance metrics monitoring key systems parameters to interdict problems before they impact availability of services.
Meet assigned deadlines for project and tasks, providing weekly status updates to the Operations manager.
Maintain status of assigned tasks using the ticketing solution
Ensure business continuity by documenting development and programming projects and test developed solutions using keen problem solving skills.
Demonstrate and model the Colleges employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.
Perform all other duties as may be assigned by supervisor.Difficult Challenges
Balancing daily challenges with automating / documenting procedures
Managing ongoing projects and high priority daily break/fix issues
Managing Service Requests with insufficient informationContacts
Daily: Operations manager for work assignments and scheduling
Daily: Network/PC technicians about help with projects and troubleshooting
Daily: System Administrators for daily coordination of work and system checks.
Weekly: Operations group for staff meetings to share tasks and project updates
Weekly: Venders about quotes and project statusEducation Required
Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution.Education Preferred
Bachelors degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution.
MCSE , MCP , Network + , INET + preferred
CompTIA A+ preferred
Or other current industry certifications not listed above
Three years of experience as a Systems Administrator
Seven years of work experience in IT field
Three years of experience in administering a virtual environmentExperience Preferred
Experience with Ellucian Colleague ERP system administration strongly preferred
Experience with Ellucian products, WebAdvisor, Student Self Service, E-Commerce, Colleague Portal, UniData, and Colleague Studio.
Windows server OS, Mac OS, Linux OS, preferredKSA Required
Demonstrated knowledge in network concepts and communication protocols
Demonstrated knowledge Fiber and ISCSI Storage area platforms
Demonstrated knowledge in administrating multiple platforms
Demonstrated knowledge of of Unix, VMWare ESXi, and Windows Server Administration including DHCP , DNS , SMTP , Active Directory, vCenter, ESXi and Solaris
Ability to manage multiple projects and associated budgets
Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Strong organization and problem solving skillsKSA Preferred Department/Job Specific Requirements
Must have a valid NC drivers license
The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
Safety/Shooter on Campus
Personal Information Protection Training ( PIP )
Anti-Discrimination/Harassment & Title IX
Other training may be required as determined applicable.
Physical Activity:Primarily sitting
Environmental Hazard(s): Lifting:20 Posting Type Staff