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Administrator, II, System (Re-advertised)

Posted on Aug 1, 2019 by Guilford Technical Community College

Jamestown, NC 27282
IT
31 Jul 2019
Annual Salary
Full-Time

# RPM

The System Administrator II (SA-II) is responsible for effective provisioning, installation/configuration, operation, and maintenance of the GTCC systems hardware, software and related infrastructure. S/He will evaluate and maintain servers and systems to ensure their proper security, operation and availability. The SA-II will assist and lead project teams, address technical issues and offer engineered solutions supporting the college. These activities include technical strategy, research & development and maintenance within the documented project life cycle. Systems Administrators will monitor systems for proper operation, system maintenance, security-breaches. S/He will follow established process to standardize overall server management; ensuring equipment for system patches and maintenance of software/firmware. S/He will ensure successful backups of both files and ERP data and restore data as necessary. This position works closely with department managers throughout the college to analyze technology requirements, document specifications, and provide technical solutions.

Duties/Functions

Monitor systems, including CPU usage and storage capacities, and ensure proper server access and file sharing

Plan and coordinate technology projects using project management methodologies

Plan and deploy weekly maintenance activities according to approved processes, loading patches and notifying users.

Ensure backups are defined and executed properly with documented results

Disaster recovery planning and testing of the accepted plans to ensure availability of the ERP and supporting data to the users.

Monitor license renewal dates and ensure appropriate continuity and availability of deployed solutions, striving to retain a 99.99% uptime

Publish operational performance metrics monitoring key systems parameters to interdict problems before they impact availability of services.

Meet assigned deadlines for project and tasks, providing weekly status updates to the Operations manager.

Maintain status of assigned tasks using the ticketing solution

Ensure business continuity by documenting development and programming projects and test developed solutions using keen problem solving skills.

Demonstrate and model the Colleges employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.

Perform all other duties as may be assigned by supervisor.

Difficult Challenges

Balancing daily challenges with automating / documenting procedures

Managing ongoing projects and high priority daily break/fix issues

Managing Service Requests with insufficient information

Contacts

Daily: Operations manager for work assignments and scheduling

Daily: Network/PC technicians about help with projects and troubleshooting

Daily: System Administrators for daily coordination of work and system checks.

Weekly: Operations group for staff meetings to share tasks and project updates

Weekly: Venders about quotes and project status

Education Required

Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution.

Education Preferred

Bachelors degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution.

CERTIFICATIONS
MCSE , MCP , Network + , INET + preferred
CompTIA A+ preferred
Or other current industry certifications not listed above

Experience Required

Three years of experience as a Systems Administrator

Seven years of work experience in IT field

Three years of experience in administering a virtual environment

Experience Preferred

Experience with Ellucian Colleague ERP system administration strongly preferred

Experience with Ellucian products, WebAdvisor, Student Self Service, E-Commerce, Colleague Portal, UniData, and Colleague Studio.

Windows server OS, Mac OS, Linux OS, preferred

KSA Required

Demonstrated knowledge in network concepts and communication protocols

Demonstrated knowledge Fiber and ISCSI Storage area platforms

Demonstrated knowledge in administrating multiple platforms

Demonstrated knowledge of of Unix, VMWare ESXi, and Windows Server Administration including DHCP , DNS , SMTP , Active Directory, vCenter, ESXi and Solaris

Ability to manage multiple projects and associated budgets

Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

Strong organization and problem solving skills

KSA Preferred Department/Job Specific Requirements

Must have a valid NC drivers license

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
Ethics
Safety/Shooter on Campus
Personal Information Protection Training ( PIP )
Anti-Discrimination/Harassment & Title IX
Other training may be required as determined applicable.

Physical Demands

Physical Activity:Primarily sitting
Environmental Hazard(s): Lifting:20 Posting Type Staff



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Reference: 739654396

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