Posted on Aug 1, 2019 by CV-Library
Salary: Depending on experience
About the role
Responsibility for a team of people ensuring that they are effectively managed. Coaching and mentoring each member of the team to ensure they are achieving their targets and productivity levels and managing any performance issues in line with company policy and client requirements.
What you will do
1. Inspire Action
Supports the Operations Director, Head of Remortgages and OperationsManager with delivery of the strategy and deputises for the Operations Manager in their absence
Take responsibility for actions and decisions and confidently delegates 2. Be Positive
Demonstrate responsibility to be flexible and adaptable across the company to meet the needs of the business
Proactively champion change and encourage the team to positively implement changes 3. Demonstrate Integrity
Ensuring compliance with the relevant regulatory/ legal requirements within your department
Resolve complaints where appropriate and ensure adherence to company complaints policy 4. Support your Team
Set Individuals objectives and carry out one to ones managing individual's performance in line with department policies
Proactively manage both good and poor performance to ensure consistent treatment of team members resulting in a high performing team 5. Drive Growth
Demonstrate marketplace insight by evidencing an understanding of the competition and industry trends
Participate in client meetings and present solutions and services that add value and meet client's needs 6. Deliver Service Excellence
Ensures the team provides a high-quality customer journey through their interaction with customers
Demonstrate an understanding of client SLA's to ensure the department meets the client's requirements
Your skills and experience will include:
To be able to deal with high level complaints
Confident outgoing personality and able to communicate effectively with all levels of staff and clients
Good organisation and communication skills
Ability to coach and mentor individuals to get the best results out of them
Previous people management experience
Experience of handling change
Excellent presentation skills
Experience of Remortgage or Conveyancing environment would be advantageous
About Capita Optima Legal
As Part of Capita plc's Specialist Services Division, we successfully combine over 30 years' experience as a trusted law firm with the operational expertise of the UK's leading technology-enabled business process management and outsourcing solutions provider.
Through this unique partnership and our ABS status we are able to access greater levels of investment and expertise in the latest digital innovations, technologies, systems integrations, people and customer service excellence, which together deliver outstanding results for our financial services, corporate, public and private sector clients.
What's in it for you?
As well as a generous basic salary, we'll give you 23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.
What we hope you'll do next
Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply so you can contact for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership
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