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Deskside Support Engineer II

Posted on Aug 1, 2019 by CV-Library

Greater London, United Kingdom
Wholesale Trade
Immediate Start
£15.8 - £15.8 Hourly
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer II based on their customer site in West London (Greenford) This is a full-time, temporary role for approximately 3 months, Monday to Friday, 9:30 am-6pm to start ASAP. The role is paying £15.77 per hour (Ltd/Umbrella).

This is a great opportunity to be part of a Service Delivery Team providing IT support services to a major retail organisation.

Responsible for onsite technical services based at the customer's head office in West London providing deskside support services including hardware & software break fix and IMAC services; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Analyses system's needs, troubleshoots problems. Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.


Software and system fault diagnosis, analysis and fix.

Case management of Incidents and IMAC's in line with SLA's

Acknowledge and respond to emails from Team Leads and Manager

Liaising with other teams or vendors to resolution

Risk awareness of technology and business impact

Manage / Provide support and technical expertise to projects as directed

Proactively keeps customer updated with problem status at all times

Identifying and reporting risk as appropriate in accordance with the guidelines

Manage incident tickets using Solution Manager

Support Remote / Home users

Manage and support VC equipment

Provide 1st /2nd line hardware and software support for laptops

Provide iPhone support

Provide printer support

Management of RSA tokens

Updating Hardware Asset records

Configure iPhone using MDM management software

Provide induction to new starters

IMAC management - working collaboratively with Facilities to meet schedules

Deploying and configuring laptops and migrating user data

Document all triage and knowledgebase information, including new and changed services, procedural changes, etc. as appropriate.

Essential skills/qualifications

PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.

Administering Windows Share\File permissions.

Mobile connectivity (E.g. secureID/MAS/MDM

Good knowledge of Workstation, Desktops & H P Laptops

Honest, dependable, Reliable & Punctual.

Accepts and handles responsibility.

Cooperates with supervisors.

Willing to learn new skills.

Speaks and listens effectively.

Works with minimum supervision.

Solves personal and professional problems.

Excellent Communication and People skills.

Friendly phone manner.

Must be well organised.

Must be able to deal productively with a high workload.

Multi-tasking skills.

A flexible approach and work alongside the various operational teams.

Pro-Active approach to work

Desirable Skills/Qualifications

Microsoft Certification (MCSE/MCSA/MCP's)

Reference: 210509767

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