Service Analyst

Sanderson Recruitment Plc

Posted on Mar 5, 2024 by Sanderson Recruitment Plc
Cleveland, OH, 44101
IT
Immediate Start
$40k - $55k Annual
Full-Time

Role: Service Analyst

Location: Cleveland Ohio

Salary: $40,000 - $55,000

Are you a motivated and experienced IT Support with excellent knowledge and experience within high pressure environments and service delivery?

Are you analytically, broad-minded, adaptable to change, and can collaborate and interact with others?

Do you have a passion for providing technical design and support for all aspects of end user computing

We are looking for a Computer Support Specialist to work on projects taking place for a very prestigious stoic organisation that many would fight for - Your role will involve working in a team, providing operational support and getting things done!

This is a flexible role with hybrid opportunities

Ideal Candidate:

  • Good communication skills (written and aural)
  • Good level of understanding of Office 365 and other end user technologies and devices
  • ITIL V3 Service Management Foundation or demonstrable knowledge of using other IT Service Management frameworks in managing Incidents and Changes and User Requests through their life cycle
  • Experience in an IT service team role in an SLA governed environment
  • Experience of working in a Service Management team
  • Experience in Reduction of Incident/Problem volumes & Service Improvement and/or Continuous Improvement activities
  • Experience of providing support in a manufacturing environment Working knowledge of the Avon's chosen service management tool or other comparable Service desk tool sets
  • Knowledge of reporting methodologies and good communication skills
  • High level of expertise in providing IT support face to face, over the phone and via ROTS
  • Some networking experience would be ideal
  • AntiVirus and intrusion detection systems
  • Wired and wireless print management solutions
  • A detailed and demonstrable understanding of how Office 365 licensing works, including the different licence options and what you get with them.
  • Practical experience supporting a variety of hardware types including Apple and Lenovo laptops and desktops, Apple iPhone and iPad. in Mac iOS, printers and scanners.
  • A detailed and demonstrable working knowledge of networking protocols and routing, including the OSI model, TCP, IP, FTP, SSL, HTTPs and SMTP.
  • Strong inter-personal skills, including the ability to listen, influence and communicate with various audiences providing an exemplary customer experience.
  • Excellent organisational skills with proven ability to work under pressure and to agreed SLAs.

If the role sounds of interest, do not hesitate to submit your CV


Reference: 2728040843

https://jobs.careeraddict.com/post/88532064

This Job Vacancy has Expired!

Sanderson Recruitment Plc

Service Analyst

Sanderson Recruitment Plc

Posted on Mar 5, 2024 by Sanderson Recruitment Plc

Cleveland, OH, 44101
IT
Immediate Start
$40k - $55k Annual
Full-Time

Role: Service Analyst

Location: Cleveland Ohio

Salary: $40,000 - $55,000

Are you a motivated and experienced IT Support with excellent knowledge and experience within high pressure environments and service delivery?

Are you analytically, broad-minded, adaptable to change, and can collaborate and interact with others?

Do you have a passion for providing technical design and support for all aspects of end user computing

We are looking for a Computer Support Specialist to work on projects taking place for a very prestigious stoic organisation that many would fight for - Your role will involve working in a team, providing operational support and getting things done!

This is a flexible role with hybrid opportunities

Ideal Candidate:

  • Good communication skills (written and aural)
  • Good level of understanding of Office 365 and other end user technologies and devices
  • ITIL V3 Service Management Foundation or demonstrable knowledge of using other IT Service Management frameworks in managing Incidents and Changes and User Requests through their life cycle
  • Experience in an IT service team role in an SLA governed environment
  • Experience of working in a Service Management team
  • Experience in Reduction of Incident/Problem volumes & Service Improvement and/or Continuous Improvement activities
  • Experience of providing support in a manufacturing environment Working knowledge of the Avon's chosen service management tool or other comparable Service desk tool sets
  • Knowledge of reporting methodologies and good communication skills
  • High level of expertise in providing IT support face to face, over the phone and via ROTS
  • Some networking experience would be ideal
  • AntiVirus and intrusion detection systems
  • Wired and wireless print management solutions
  • A detailed and demonstrable understanding of how Office 365 licensing works, including the different licence options and what you get with them.
  • Practical experience supporting a variety of hardware types including Apple and Lenovo laptops and desktops, Apple iPhone and iPad. in Mac iOS, printers and scanners.
  • A detailed and demonstrable working knowledge of networking protocols and routing, including the OSI model, TCP, IP, FTP, SSL, HTTPs and SMTP.
  • Strong inter-personal skills, including the ability to listen, influence and communicate with various audiences providing an exemplary customer experience.
  • Excellent organisational skills with proven ability to work under pressure and to agreed SLAs.

If the role sounds of interest, do not hesitate to submit your CV

Reference: 2728040843

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