Posted on Aug 1, 2019 by CV-Library
My client is looking for an experienced Sales Advisor with a housing background to carry out all aspects of the day to day running of the sales information centre in accordance with the customer journey and to maintain necessary record and documentation during all stages of the sales progress based out of their Worcester office.
+ Represent the Company in sales negotiations and administration in a professional and timely manner.
+ Follow the sales process set out in the Sales induction training and development and Procedure Guide to ensure full compliance with Company procedures.
+ Respond to all enquiries and optimise the use of the Prospect Management System.
+ Deal with all visitors to the sales centre in a polite and efficient manner.
+ Ensure that the customer is kept informed of the progress of their purchase.
+ Respond to all cancellations making every effort to ‘save’ the reservation and at all times identify the reason for cancellation.
+ Generate sales by offering relevant purchase assistance schemes, as directed by the Company.
+ Work as a team within the development to ensure customer extras drive additional profit for the Company.
+ Implement the Company’s continuous drive to deliver excellent customer service by endorsing the customer journey and consistently exceeding customer expectations.
+ Deliver high quality home demonstrations in conjunction with the build/maintenance teams in the home that the customer has purchased.
+ Carry out daily tasks required for each of the specified sites within the hub.
+ Support colleagues within the sales hub to ensure all aspects of the sales process are completed to the required standard.
+ Liaise with the Sales Team Leader regarding customer appointments.
+ Travel to all sites within the sales hub, on a regular basis, to undertake customer appointments.
+ Attend departmental meetings as required.
+ Ensure all relevant stakeholders are informed of key departmental developments.
+ Ensure that a high standard of personal presentation is maintained during office hours.
+ Maintain high standards of presentation of all sales sites, including sales office, show home and stock units and report and monitor any remedial action.
+ Ensure you have read and understood the Company’s health and safety policies and procedures, and promote and comply with them at all times.
This job description is not a definitive list of duties. It provides an outline of Key Performance Indicators required for this position. The job holder may be asked to undertake other duties to meet business requirements.
+ 5 GCSEs / GCE including Mathematics and English (at C grade or above).
+ A Levels in any discipline.
+ Experience working as a sales advisor for a residential house builder
+ Ability to handle complaints and difficult situations
+ Excellent proven sales record
+ Strong negotiation and sales skills
+ Good administration skills
+ An interest in property and the housing market
+ Good planning and organisational skills
+ Patience and ability to remain calm under pressure
+ Excellent communication skills
+ A friendly, trustworthy and professional attitude
+ The ability to work under pressure and meet sales targets
£19k - £19k Annual
£17.5k - £30k Annual
£16.5k - £19k Annual
£22k - £22k Annual
£15k - £15k Annual