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Technical Support Engineer

Posted on Aug 1, 2019 by CV-Library

Buckinghamshire, United Kingdom
Wholesale Trade
Immediate Start
£30k - £35k Annual
Full-Time
Role: Technical Support Engineer

Salary: £35,000 6 Month FTC

Location: Milton Keynes

A global manufacturing company are seeking an IT Senior Analyst to join them on a 6 month fix term contract to provide 2nd/3rd line support to companies hardware / software faults.

Responsibilities

· O365 administration, including mailbox and support of email systems

· Providing 2nd/3rd level support by diagnosing hardware/software faults and solving technical problems that cannot be resolved by 1st line support, and coaching where necessary

· Networking of printers and data network shares

· To provide specialist desktop application support

· Administration of local licence servers and software licensing

· Participate in local projects and European IT projects, acting as technical or IT lead where required

· To document and maintain IT procedures and user instructions

· Diagnosing hardware/software faults and solving technical problems

Skills / Experience

· Strong technical expertise in O365, including Azure, Exchange and Teams, with experience in deployments

· Experience in supporting Windows, Server, MS Office environments

· TCP/IP including basic switch configuration, network patching, understanding of VLANs, routing and troubleshooting, wireless networking

· Active directory, Group Policy, DNS, DHCP

· Experience of software deployment tools, preferably Intune

· Flexibility to work on more than one project at once

· Competent in planning tasks and activities for small projects

· Be able to take ownership of a task or project to see it through to completion

· Able to meet challenging deadlines

· Comfortable dealing with users and stakeholders at all levels

· Drive, energy and initiative is paramount

· Minimum of 8 years 2nd/3rd Line IT Support within a fast-paced environment.

· Strong written and verbal skills and the ability to produce clear and accurate documentation

· Experience of working with Citrix or Thin Client technologies would be advantageous

· A desire to be part of an overall team and achieve team goals

Reference: 210450086

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