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Support Technician (Product)

Posted on Aug 1, 2019 by CV-Library

High Wycombe, Buckinghamshire, United Kingdom
Wholesale Trade
Immediate Start
£25k - £32k Annual
Support Technician (Product)

High Wycombe

Upto £32,000 + Extensive Benefits + Work from home options

* 1st line * 2nd Line * Diagnostics * Incident Management * Product *

Home working options available

The Support Technician will work with a wide range of global brands

The Support Technician (Product) will:

Provide First line support - phone calls, live chat and email

Handle first line diagnostics

Escalate issues through the incident management process

Communicate with all customers

Provide 2nd level support

Identify issues / bugs via testing

Review and enhance documentation

Produce SQL reports

For more info press apply now

Reference: 210440337