This Job Vacancy has Expired!

Support Engineer

Posted on Aug 1, 2019 by CV-Library

Surrey, United Kingdom
Wholesale Trade
Immediate Start
£30k - £45k Annual
Full-Time
Support Engineer

Surrey

£30,000-£45,000 + benefits

I am working alongside my Microsoft Gold Partner client who, due to continuous and exciting growth and investment, are looking to grow their Support team with talented IT Support Engineer professionals.

This organisation provide high tech and innovative cloud based intranet solutions solutions to their clients across multiple and diverse industries. With this, no project will be the same and you will develop an extensive portfolio of client based experience. Additionally, this role will provide you with the opportunity to explore different avenues and industry leading training will be provided to you.

This organisation provide a range of solutions based on various cloud based technologies and due to an increase in exciting projects and rapid growth, they are looking to add to their team across multiple levels and roles.

Within this specific role, you will be working closely with the operations and development teams throughout the support life cycle and you will manage several incidents and requests at any given time.

Main responsibilities

Troubleshooting issues in relation to a SaaS based product based on .NET and integrated with Office 365 and built upon Azure based Infrastructure.

Ownership of Level 3 Support tickets

Liaising with clients and internal teams on status, updates and deployments

Creating and updating internal knowledge base articles

Identifying opportunities to increase client satisfaction

You will initially be working West USA Hours (16:00pm-1:00am) Essential skills

Experience administrating and working with Microsoft SharePoint Online or other Office 365 services

Deep understanding of troubleshooting web based applications hosted on the Microsoft stack

Working knowledge of cloud based infrastructure

SQL and Powershell experience

Understanding of supporting technologies including Azure and SQLPersonal skills and attributes

Excellent and confident communicator

Ambitious high achiever

Strong team workerTo find out more information and to register your interest in this position, please forward your CV directly to (url removed) or alternatively, please call my direct line on (phone number removed) to find out more

Reference: 210436758

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