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Technical Delivery Manager

Posted on Aug 1, 2019 by CV-Library

East Sussex, United Kingdom
Customer Service
Immediate Start
£55k - £65k Annual
Full-Time
The Technical Delivery Manager will manage a portfolio of Change around Infrastructure Refresh Lifecycle Management.

Responsible for creating the Project Manager structure around Technical delivery.

Client Details

A leading financial services institution in Brighton.

Description

The Technical Delivery Manager will be managing the Infrastructre refresh project portfolio.

Work closely with the Service Towers, the relevant business unit and their senior stakeholders to ensure alignment of their project/programme with the wider change portfolio and group strategy, values and behaviour

Lead end to end execution and responsibility for all aspects of the project/programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management

.Have responsibility for effective handover of the project/programme into Business as Usual operations to support effective benefits realisation

Ensure the adherence to financial processes and procedures at project/programme level, as set and communicated by the Finance Team

Responsible for contributing to capacity, availability, problem management, change management and knowledge management activities within the team, and undertaking Continual Service Improvements as a day to day activity.

Actively identify risks, ensure they are appropriately logged and tracked at the appropriate forums, and take appropriate action to mitigate or resolve.

Define, develop and deliver processes and systems to ensure a consistent and good level of service that means customers' expectations are met, is consistent with what we have communicated and is aligned to L&G's Customer Experience and Treating Customers Fairly policy.

Continually work to build effective, positive working relationships with both our Third Party Service providers and the wider IT communities, to enable us to deliver a fantastic customer service and be viewed as a single, valued IT partner.Profile

Qualifications:Proven experience of Programme and Project Management methodologies including Waterfall and Agile.

PRINCE 2 Practitioner accreditation preferable

Minimum ITIL Foundation Certificate

Knowledge:Strong demonstrable project and programme management experience which include communications capabilities, decision making and problem-solving skills, lateral thinking, analytical and interpersonal skills

Proven financial analytical background and proven ability in financial/analytical reasoning, including being able to contextualise financial data

Skills:Proven experience of positive, challenging interactions with Senior Executives across the business

Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group

Excellent relationship management, collaboration and influencing skills

Job Offer

An exciting opportunity for a Technical Delivery Manager with a world class Financial Services firm in Brighton

Reference: 210436711