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Principal Network Engineer (Palo Alto, Cisco, Juniper)

Posted on Aug 1, 2019 by CV-Library

Kent, United Kingdom
Wholesale Trade
Immediate Start
£60k - £65k Annual
Principal Network Engineer (Palo Alto, Cisco, Juniper)

The UK's leading provider of IT solutions and services is looking to hire a Principal Network Engineer (Palo Alto, Cisco, Juniper) join their rapidly expanding Platform Engineering Support Team based in Kent.

The Principal Network Engineer (Palo Alto, Cisco, Juniper) will be someone who can work at 3rd line level, as part of the Network Engineering Team across the UK who can build, integrate and manage some of the most advanced networks and ISP services for their clients.

Responsibilities for the Principal Network Engineer (Palo Alto, Cisco, Juniper):

Provide 3rd/4th level support, taking ownership of complex Incident and Problem cases

Perform 3rd/4th level diagnostics on all incidents and problems cases providing resolutions

To ensure prompt and efficient resolution of incidents, meeting SLA requirements

Ensure accurate and effective recording of updates for incidents, problems and service requests

Manage and engage with third party suppliers or maintainers as required

Monitoring and Management of customer solutions using Network Management Systems

Maintain an up to date record of network diagrams, inventory databases and equipment specifications related to the customer's services

To publish technical documentation system operating procedures to achieve maximum efficiency of systems, supervise the implementation and maintenance of procedures, including standards of technical documentation for the team, they are current and communicated effectively

Ensure system security by applying industry standard best practice and correct security controls are maintained to meet the requirements of business compliance polices

Play a key role in maintaining the Security of Local and Wide Area Networks

To own all Security related technical support activities and to ensure that the relevant internal departments and third parties meet technical service level agreements

Responsible for maintaining auditable working practices and operational procedures in order to meet the customers' needs

Experience for the Principal Network Engineer (Palo Alto, Cisco, Juniper):

Eligible to take SC Clearance

Excellent communication and customer facing skills

Able to negotiate and manage incidents whilst under pressure, being confident in own ability to make decisions

Understand the functions involved in multi skilled support environment and be able to liaise across all lines of service

Good communication skills

Strong oral and written and English language skills

Good communicator and comfortable talking to technical and non-technical staff

Cisco CCIE certified (Desirable)

Juniper JNCIA/JNCIS or above (Desirable)

Checkpoint CCNA/CCSE or above or equivalent demonstrable experience (Desirable)

Ability to produce excellent technical support and design documentation (Desirable)

If you would like to apply for the Principal Network Engineer (Palo Alto, Cisco, Juniper) role then please click the apply button

Reference: 210435579