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Desktop Manager

Posted on Aug 1, 2019 by CV-Library

Greater Manchester, United Kingdom
Wholesale Trade
Immediate Start
£45k - £50k Annual
Desktop Manager


£45,000 - £50,000

A Managed Service Provider in Bolton is looking for a Desktop Manager to lead a team of Engineers on one of their largest accounts.

As the Desktop Manager, you will be responsible for leading, motivating and mentoring a team of IT Engineers to deliver a reliable, highly available service to support a wide range of customers. Providing high level guidance on technical issues and project delivery, the role will involve day to day management of the team; allocating work, as well as ensuring KPI's and SLA’s are met by delivering results.

You will be motivated by success and have demonstrable experience of inspiring and leading a team. You will thrive in taking responsibility over difficult situations and able to form resolutions in a structured and systematic way.

A full, clean driving license is essential.

Key Responsibilities

* Managing a team of ten engineers, conducting performance reviews, 121s and day to day management.

* Ensure that incidents raised within the team are dealt with in a timely manner and escalated appropriately.

* Proactive approach to all aspects of service delivery.

* Prioritise tasks and projects to meet business and customer requirements.

* Ensure that change control processes are followed within the team.

* Managing a large estate of devices

* Managing and developing relationships with Clients and key Third-Party suppliers

* Developing and delivering the IT strategy

* Solutions design to meet new customer requirements or technology releases

If this sounds like the ideal role for you then get in touch with Callum @ Insight IT Recruitment

Reference: 210425784

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