Service Desk Analyst
Posted on Aug 1, 2019 by CV-Library
Troubleshoot and provide first level support service desk handling calls spanning a wide range of applications, systems and hardware.
Create detailed service desk calls in USD tool, monitor, chase resolver groups and keep internal clients informed of progress through the life-cycle of the call, from inception through to resolution.
Build/rebuild workstations to specifications including hardware/operating system roll-outs.
Asset Management, including the deployment and collection of IT equipment across different sites to include the accurate updating of inventories.
Provide basic user training for new equipment, assist users with location moves around the site.
This role also involves a significant amount of project work, covering the day to day Service Desk activities including; managing the on-site backups, dealing with contractors, managing the Service Desk email inbox and USD Solve queue.
Previous experience of working with a Service Desk tool, preferably USD, possess an excellent understanding of Window O/S, particularly XP although Windows 7 would be advantageous. Experience of Microsoft Office and G-Suite: Chrome, Gmail Drive etc.
It is essential that you have superb communication skills both verbal and written , including the ability to converse with people at varying levels and possess a customer service orientated background together with proficient problem analysing and solving skills.
Working Monday to Friday, 8 hours a day. Please note this role is an on-going contract so you will need to be happy working as a self-employed contractor via a Limited Company
£10 - £12.3 Hourly
£18.5k - £19.8k Annual
£24k - £28k Annual
£17k - £19k Annual
£9.65 - £9.65 Hourly
£140 - £150 Daily
£18k - £25k Annual
£18k - £20k Annual