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Software Application support

Posted on Aug 1, 2019 by CV-Library

Derbyshire, United Kingdom
Wholesale Trade
Immediate Start
£19k - £23k Annual
Full-Time
Are you a natural problem solver? Do you like making someone's life that little bit easier? Do you have technical acumen and want to demonstrate this in a successful and widely used company? If so, let's talk!

This progressive software solutions provider are seeking a motivated character to thrive in a client focused software support position. You will quickly build rapport with customers,allowing you to get to the bottom of their software issues and diagnose faults as fast as possible. You will need to demonstrate excellent customer service skills, communicating effectively with technical and non-technical users via the telephone, email and remote software tools.

There will be some complex technical problems whereby there is a problem with the software, such as a bug in the code or database. You will be responsible for troubleshooting the problem and delve into the application and SQL database to resolve the issue. There will also be non-technical problems - a user might not understand how to use a particular feature and you will guide the customer through to resolution, while educating them on the proper use of the application.

For the right candidate, the company will offer significant progression opportunities, allowing you to enhance and develop your skill set and move internally into different roles if desired.

The Company:

They are a close knit team and adopt a very consultative approach to their business model and customer base. Upon starting you will be given significant support to get to grips with the role and the software, but there will be an expectation for an element of self-learning to ensure you are up to date with their bespoke software within the required time scale. This consultative approach is applied both externally and internally and therefore it is essential that anyone joining the business has a team focused mentality and is happy to help out where required.

Skills Required:

* Strong interpersonal/communication skills

* Strong multi-tasking ability

* Ability to quickly learn different software applications

* Experience or knowledge of Microsoft SQL would be an advantage.

* Background or appreciation for software applications, rather than hardware products.

If you don't have a CV ready to send over but think it is worthwhile discussing the role then please call (phone number removed)

Reference: 210424092

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