Helpdesk Analyst German or French speaking - Telford
Posted on Aug 1, 2019 by CV-Library
Salary - 25k-28k plus benefits
Location - Telford, Shropshire - commute from Shrewsbury, Cannock, Bridgnorth, Wolverhampton
Candidates must be bilingual in English & German / French
Helpdesk, 1st Line Support, Active Directory, German / French as a language
This well-established organisation require a self-motivated Helpdesk Analyst/ 1st line Support Analyst to join their busy technical services team. The key to this role is ensuring smooth helpdesk support to end users across their EU offices. The Helpdesk support analyst will have the opportunity to stay ahead with emerging technology and move into a more senior role as time progresses.
The Helpdesk Analyst will be providing 1st line technical support and assistance to staff across their EU offices, dealing with helpdesk requests and calls coming into the IT department from English and German / French speakers. Handling support requests within SLA's and escalating up to 2nd or 3rd line teams as required.
- Remote user support
- Software installation
- Active Directory
- Ticket escalation and incident response
- Working within SLAs
This Helpdesk/ 1st line Support Analyst will appeal to an individual capable of working in a pressurised environment. You will have the initiative to approach challenges with enthusiasm and the ability to react to rapid changes in prioritisation whilst maintaining a clear focus on the company objectives. Exceptional time management and problem-solving skills along with attention to detail are a must. Must be Fluent in English and wither French or German. Additional EU languages would be advantageous
Benefits include, pension, company bonus scheme, generous holidays plus Bank holidays and the opportunity to move up within the ranks of this esteemed organisation.
This is an excellent opportunity for a multi lingual Helpdesk analyst to join an existing team of IT Support specialists where you will gain new skills in the latest emerging technologies. Please send your cv for consideration.
Key words; Software Support, Support analyst, Desktop support, Helpdesk, Service desk, German speaking, French speaking, Application Support, Installation, Telford, Shropshire West Midlands.
Send your CV to Shelby now - (url removed) or call (phone number removed)
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