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Technical Support Advisor

Posted on Aug 1, 2019 by CV-Library

Greater Manchester, United Kingdom
Admin & Secretarial
Immediate Start
£19.5k - £19.5k Annual
Full-Time
Technical Support Advisor

From £19,500 | Manchester

Tech Support at Sage means helping business of all sizes work with our technology to better manage everything from money to people. As a Technical Support Advisor here, you’ll be part of a global market leader but with a very local heart. We’re a FTSE 100 company with over 13,000 colleagues globally and continually give back to our communities. It’s proper mint!

Our reputation for tech is only equalled by our reputation for customer service and you’ll ensure we deliver both with brilliance. You’ll take ownership for solutions that solve customer queries, exceed their expectations and show genuine empathy. ‘Can-do’ about change and always ready to add value, this is your chance to build a career with as much improvement and self-development as you can handle.

You’ll

· Deliver a level of customer service that’s second-to-none

· Embrace change and do all you can to support it

· Proactively pass on any relevant leads to the Sales department

· Share your knowledge and ideas with the team

· Take ownership and always look for ways to be better

· Smash your targets and KPIs by showing us what good looks like

The person

It feels nice to work here because people just like you work here. People who know how to communicate in a way that makes others feel good, whether verbally or in writing. People who love to analyse the issues to help them provide better solutions. And, of course, people who are ambitious and driven to meet and beat their targets. Our dream Technical Support Advisor:

· Has experience in a similar role

· Knows plenty about Sage and its products already

· Is as interested in customer service as s/he is in the tech

· Has a methodical, empathic approach where it’s all about finding the perfect solution

The offering

This is your chance to build an incredible career with a global company right here in Manchester. And we’re not only investing in the future by changing the way millions of businesses track the movement of money through their companies, but also investing in the future of our people and communities, too. We offer serious support to ensure that you develop a career that’s as

enriching as it is rewarding. You’ll also have access to our 12-month Grad Training Bay that puts graduates through their paces before joining a permanent team. Plus a whole lot more, including on-site parking

Reference: 210423815

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