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Service Delivery Manager

Posted on Aug 1, 2019 by CV-Library

City and County of the City of London, United Kingdom
Wholesale Trade
Immediate Start
£55k - £65k Annual
Full-Time
An international business based in London are seeking a Service Delivery Manager to work within Central London with easy links from Peterborough to support delivery of service levels across a large Technology business, with links outside of the UK. You will manage the performance of the service delivered to customers. You will work broadly across the business and partner with multiple teams. You will not have direct reports, but still take the lead in managing service principles ITIL led.

Not only will you manage existing services, you will take the initiative to identify new opportunities to further expand customer offerings through existing customers, but also identify new business opportunities.

You will manage 3rd party suppliers, pushing them to ensure their delivery supports your goals.

You will collate MI to review, measure and implement opportunities to enhance service offerings and ensure meet contractual obligations.

Identify performance measures and develop operational excellence.

Look at schematics and flow processes, assessing trends and delivering to non-technical heads. You will take ownership of costs and profitability reviewing cost of services.

Manage customer expectations and support new business ventures.

You will support and take ownership of service delivery, working with quality, IT and security management systems to ensure relevant policies and procedures managed at all times.

The successful candidate will;

Have an understanding/experience of ITIL and be accredited, is desirable.

Understanding of service management principles.

Demonstrate technical knowledge within a similar sector.

Experience in report writing

Experience in Service Delivery, Project and Problem Management.

This is a permanent position based in Central London, with some travel needed, you will need to demonstrate relevant experience and ideally immediate start preferred.

Please contact Jenny Tod at

Reference: 210423612

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