ICT Senior Communications Engineer
Posted on Aug 1, 2019 by CV-Library
Monday - Friday, 37 hours
£22.50 p/h PAYE.
The Senior Communications Engineer is responsible for the Cisco Call Manager Telephony Contact Centre, PSTN and ISDN connectivity and the migration of legacy telephony to the councils Skype for Business solution. This also includes some underlying networking services such as DHCP and DNS. Under the direction of the Data Centre Services workstream Manager, this role manages multiple work types such as design/documentation, project planning and implementation, proactive monitoring and 2nd line support to ensure services are in line with and surpassing Service Level Agreements.
Duties & Responsibilities:
Acting as technical lead for implementation projects or major software upgrades, including liaising with business users and other areas of ICT, contributing to the production of design documents and implementation plans.
Incident and problem management, trouble-shoot complex technical issues for individual systems within their domain and when necessary, apply expertise to solving problems and delivering solutions. They may also act as the Major Incident Manager.
Skills & Experience:
In-depth knowledge of Cisco Call Manager, UCCX Contact Centre and voicemail integration with Exchange
In-depth knowledge of Skype for Business and the configuration of the associated required server roles
Demonstrable experience of migration from Cisco Call Manager (or similar platform) to a Skype for Business Telephony solution.
A degree in a computer-related field or the equivalent, demonstrable, ICT technical expertise and/or relevant vendor security or technical related qualifications, Cisco, Juniper etc, together with a sustained delivery record at management level in a related technical discipline gained in a complex operating environment. Significant experience in one of the workstream's domain area is required with a good understanding of the other also being essential. Relevant ICT disciplines include:
Network/Wifi & Services Design/Operations.
Incident Management & Problem Management
Knowledge of standard and non-standard software packages and complex ICT systems, security, routers, switches, firewalls, wireless access points, communication systems and ideally both *NIX and Wintel environments
You will have demonstrable comprehensive experience at working within an environment where intrusive monitoring, Alert and Event Management processes are key.
You will have demonstrable comprehensive experience at working within an environment where strict Planned Preventative Maintenance and Change Management procedures must be adhered to.
A strong record of delivery using communication, networking and influencing skills evidenced by use at a senior level in a complex operating environment.
Experience of working at a senior technical level in a complex operating environment, using varied procedures and standards. Experience of resolving complex technical problems by researching, developing and introducing solutions to meet business needs.
Experience of successfully developing and presenting cost/benefits reports and business cases for investment.
Experience of leading a team and/or service in a complex operating environment where significant change was achieved.
Experience gained from working in a private sector, a technical service provider with a significant online operation such as an ISP, Cloud or Managed Service Provider
ITIL or other ICT Service Management qualification.
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