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SC Cleared IT Support Engineer

Posted on Aug 1, 2019 by CV-Library

Greater London, United Kingdom
Wholesale Trade
Immediate Start
£130 - £130 Daily
Urgent contract positions - recruiting for multiple SC cleared IT contractors within London for long term positions

You will be onsite for a high profile public sector organisation, providing face to face first and second line support

The role will be working on one fixed site, providing a single point of contact for end user support, including technical advice to customers on complex queries and requests. You will be responsible for all aspects of application, desktop/mobile and network systems support and to ensure that this support meets the established Service Level Agreements and quality standards

Responsibilities and ideal experience of the role -

Provide a point of contact for all users of IS, providing face-to-face "IT tech bar" based support

Provide technical assistance (1st & 2nd line) to customers on the use of all IT - encompassing desktop/mobile and server, hardware and software

Ensure that all customer enquiries are effectively logged and support meets the established Service Level Agreements and quality standards

Providing support on Windows (7, 8.1 and 10)/ Office (2013/2016)/ web & browser based applications / Networks / Active Directory / Servers / IT hardware

Completing IT Installations, move and changes and contributing to running 'how-to' demo sessions

Be adaptable to different type of individuals and levels of seniorityFurther role details -

Monday to Friday 09:00 to 17:30 based (37.5 hours pw)

Start date of July 2019, 18 month contract

Applications must be submitted ASAP - circa 6 week lead time

1 week's initial training near Manchester (fully expensed)

Multiple positions throughout London, all referrals welcomeAll candidates must hold valid SC Clearance (we would need to see proof of this). Once selected you will be put through an additional clearance which takes around 4 weeks.

The daily rate for the position is £130.00 per day (based on the longevity of the position)

Reference: 210423149