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Accountancy IT Support

Posted on Aug 1, 2019 by CV-Library

Cambridgeshire, United Kingdom
Wholesale Trade
Immediate Start
£19k - £22k Annual
Providing guidance to PS Financials clients on its suite of applications. The Advantage Analyst will ideally be trained to AAT Level 3 and studying towards Level 4 (The qualification is essential, AAT level 2 will be considered providing adequate experience of working within accounts team can be demonstrated). This position is great opportunity for someone that is currently studying as you will be required assist our clients in all areas of accounting within our software from simple data entry through to full year end process. Having worked previously in a customer service type role would be advantageous but not essential. The ability to communicate at all levels is essential.


The PS Financials Advantage Analyst:

* is responsible for providing guidance on the usage of our software whilst maintaining account best practice.

* is able to ensure the customer requirements are met or, where possible, exceeded

* is able to manage customer expectations and communicate well at all levels

* keeps accurate details of any investigation work/solutions offered using our ticketing system (Zendesk)

* maintain a high level of customer service at all times.

* is able to document in detail both problem and resolution.

Required Skills

* Proven track record of delivering excellent customer service.

* Strong interpersonal skills.

* Ability to manage difficult situations well, focusing on a positive outcome.

* Ability to communicate well at all levels essential.

* Accounting Qualification is essential. (AAT Level 2 or above (Ideally Level 3 or above)

* Previously worked within a finance/accounting role.

We can consider flexible working, job share and PT to accommodate those studying Accountancy or wish to return to work on a PT basis

Reference: 210422983

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