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Customer Support Case Manager

Posted on Aug 1, 2019 by CV-Library

West Midlands (County), United Kingdom
Customer Service
Immediate Start
£17.5k - £20k Annual
Customer Suppport Case Manager

£17500 - £19000 Starting Salary

Monday - Friday Hours

Based on the outskirts of Coventry my Client are looking to expand their team with a Customer Support Case Manager, who is happy to work in a fast paced environment taking inbound calls, work using their own initiative, and be the fore front of the business.

Job Summary

- First point of contact for all customers regarding any software issues

- Ensuring all enquires are logged on the CRM system and tickets can be effectively managed from start to finish

- Responsible for the timely escalation of issues and keeping customers informed of their progress and/or resolution

- Ensure that at all time the company is represented as helpful, courteous and professional

Key Requirements

- Previous customer service experience

- Ability to build a professional rapport with internal colleagues and external customers

- Can demonstrate excellent

- Show the ability to work under pressure and prioritise work load


- Company laptop

- Free onsite parking

- 25 days holidays + 8 bank holidays

- Pension and Private medical insurance after successful probation

If you feel this is the role for you and you meet the above requirements then please click APPLY NOW or email you CV

Reference: 210422661