This Job Vacancy has Expired!

Senior Voice Analyst

Posted on Aug 1, 2019 by CV-Library

Crawley, West Sussex, United Kingdom
Wholesale Trade
Immediate Start
£55k - £60k Annual
Full-Time
A leading global insurance business has a fantastic opporunity for a Senior Voice Analyst to join a growing team and deliver telephony services across EMEA involving both project and BAU operational support.

Essential Skills / Experience

Cisco Telephony:

Extensive experience designing, installing, troubleshooting and providing BAU support for HA CUCM v12

Experience of UCCX/Finesse v11

Experience of IVR/Call flow design, implementation and troubleshooting

Experience of Unity voicemail: design, install, troubleshooting and BAU support

Experience of Calabrio voice recording: design, install, troubleshooting and BAU support

Experience of Tiger call reporting: design, install, troubleshooting, report building using SQL and BAU support

Experience of Cisco voice gateways/Cubes & SRST: design, install, troubleshooting and BAU support

Experience of install, troubleshooting and BAU support of endpoint technology: desk phones, conference phones, Jabber & IP Communicator

Experience of install, troubleshooting and BAU support of Cisco on-premises UCS servers

Experience of install, troubleshooting and BAU support of inter-region SME

Experience of install, troubleshooting and BAU support of Cisco Attendant Console (CUAC)

Experience of install, troubleshooting and BAU support of Expressways Mobile Remote Access (MRA)

Migration experience: moving global enterprise branches from non-Cisco telephony to CUCM

Experience troubleshooting analogue connected devices such as fax, franking machine, and others to local Cisco gateways and ATAs

Experience troubleshooting SIP, H323 & ISDN

Experience working closely with a network team responsible for enterprise LANs & WANs Desired Skills / Experience

Cisco Webex Video Conferencing (boards and room-based VC equipment)

Cisco Tandberg VC equipment & TMS

Networking technology: LAN switches, WAN routers, firewalls & WAN optimisers

Avaya - LSP, G650, G450, ESS, Verint Call Recording

Rightfax

Reference: 210421466