Service Account Manager - EdTech
Posted on Aug 1, 2019 by CV-Library
My client are a pioneer in the education technology sector, and are partnered with thousands of schools worldwide. They have been a trusted IT partner to the customers for over 40 years, with their solutions designed to address the key issues, priorities and challenges facing schools in the UK today.
As a Service Account Manager you will be responsible for ensuring excellent service delivery to our customers working with internal operations teams, whilst maximising customer satisfaction. You will have full accountability for P&L revenue, profit, and growth, along with renewal targets. In addition, by working with the customer to provide the best possible experience, you will develop and deliver account plans with your customers to be able to develop opportunities to grow additional revenue from selling our services and products.
Significant experience of working within the IT services sector both managing customer and 3rd party relationships
Strong financial and commercial awareness having previously owned P&L and good experience of contract management and negotiation
Extensive operational management experience in a technical service delivery environment to stringent SLAs and ITIL standards on large, complex multi £million contracts
Good business development experience or aptitude
Exceptional interpersonal skills and ability to influence at all levels
Writing and presenting documentation to clients including SLAs and contractual change notifications.
Proactive approach with the energy and vision to drive the delivery team, the schools and the Local Authority to continually improve the service delivery
Extremely presentable to Customers - able to articulate complex scenarios clearly and with authority.
Ability to delegate responsibilities and actions to staff throughout the business including more senior staff.
Be capable of independent decision making with excellent judgement being applied.
Strong negotiation and influencing skills.
A good technical knowledge of the IT industry.
Line management skills.Job Offer
25 Days Annual Leave (option to buy an extra 5 days)
Performance Related Bonus Scheme
Group Personal Pension
Private Medical Healthcare
The following voluntary benefits are also available:
Voluntary Dental Plan
Voluntary Health Cash Plan
Voluntary Critical Illness Cover
Voluntary Health Assessments
Cycle to Work Scheme
Give As You Earn (GAYE)
Employee Referral Scheme