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Service Account Manager - EdTech

Posted on Aug 1, 2019 by CV-Library

East of England, United Kingdom
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
An exciting and rewarding account management opportunity with a leading and established business in the EdTech world. This role will see demonstrating and delivering customer growth, financial management, team management, customer change and stakeholder engagement.

Client Details

My client are a pioneer in the education technology sector, and are partnered with thousands of schools worldwide. They have been a trusted IT partner to the customers for over 40 years, with their solutions designed to address the key issues, priorities and challenges facing schools in the UK today.

Description

As a Service Account Manager you will be responsible for ensuring excellent service delivery to our customers working with internal operations teams, whilst maximising customer satisfaction. You will have full accountability for P&L revenue, profit, and growth, along with renewal targets. In addition, by working with the customer to provide the best possible experience, you will develop and deliver account plans with your customers to be able to develop opportunities to grow additional revenue from selling our services and products.

Profile

Significant experience of working within the IT services sector both managing customer and 3rd party relationships

Strong financial and commercial awareness having previously owned P&L and good experience of contract management and negotiation

Extensive operational management experience in a technical service delivery environment to stringent SLAs and ITIL standards on large, complex multi £million contracts

Good business development experience or aptitude

Exceptional interpersonal skills and ability to influence at all levels

Writing and presenting documentation to clients including SLAs and contractual change notifications.

Proactive approach with the energy and vision to drive the delivery team, the schools and the Local Authority to continually improve the service delivery

Extremely presentable to Customers - able to articulate complex scenarios clearly and with authority.

Ability to delegate responsibilities and actions to staff throughout the business including more senior staff.

Be capable of independent decision making with excellent judgement being applied.

Strong negotiation and influencing skills.

A good technical knowledge of the IT industry.

Line management skills.Job Offer

25 Days Annual Leave (option to buy an extra 5 days)

Performance Related Bonus Scheme

Group Personal Pension

Private Medical Healthcare

Income Protection

Life Assurance

The following voluntary benefits are also available:

Voluntary Dental Plan

Voluntary Health Cash Plan

Voluntary Critical Illness Cover

Voluntary Health Assessments

Cycle to Work Scheme

Give As You Earn (GAYE)

Employee Referral Scheme

Reference: 210420481