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Team Manager Call Centre Team Leader Financial Services Sussex £400

Posted on Aug 1, 2019 by CV-Library

Crawley, West Sussex, United Kingdom
Customer Service
Immediate Start
£240 - £400 Annual
Contract/Project
Team Manager Call Centre Team Leader Financial Services Sussex £(Apply online only) per day Sussex

We are looking for a good Team Manager in a Call Centre with a Financial Services background, the Team Manager with Call Centre and Financial Services will be part of a dynamic large-scale operation in the financial services industry. You will be working to lead one of the high-quality team helping a major financial service provider as part of a Past Business Review related to retirement options. Please email a CV for full details.

Your day-to-day activities will include:

* Managing a team of either case-handlers, complaint handlers or call handlers and administrative staff to consistently meet productivity and quality targets;

* Driving performance of the team and feeding back to management;

* Overseeing the case review process including data-gathering, customer contact, decision making and redress calculation;

* Working with a wide range of systems to manage data

* Liaising directly with management day-to-day

Reference: 210419991