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Software Support Technician X 4

Posted on Aug 1, 2019 by CV-Library

Cheshire, United Kingdom
Wholesale Trade
Immediate Start
£20k - £25k Annual
Full-Time
Software Support Technician - Wilmslow. Our client based in Wilmslow is currently looking for a number of skilled Software Support Technicians. Our Client's Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development.

The workflow is fast-paced and requires the ability to adapt to different challenges and priorities. The ability to learn and self-motivation is key for this role.

Responsibilities:

Demonstrate a proficient background in working with applications and providing exceptional levels of support (to a technical level) within a fast-paced environment across multi-channels.

* Experience in supporting applications.

* Exceptional Troubleshooting /Problem-solving skills.

* Exceptional communication (both written/verbal) and Interpersonal skills to maintain a first class level of customer service at all times.

* Exceptional Team Player who works just as well on individual tasks/projects.

* The ability to communicate technical jargon into layman's terms for non-technical minded customers.

* A sense of drive, passion, enthusiasm, commitment and focus to succeed at every task you undertake and to demonstrate your ability in going that extra mile for the customer.

* The ability to take ownership of issues and progress these through to resolution.

* The ability to build strong relationships with customers by providing an exceptional level of customer service at all times.

* Exceptional time-management skills and the ability to effectively manage your own workload in conjunction with pre-defined SLA's.

* Experience in updating technical documentation such as Support/User Guides and also Process/Procedure documents.

Qualifications Requirements

* 1+ years supporting or implementing complex software applications

* Troubleshooting and analysis /resolution skills

* Strong client focus and ability to manage and exceed customer expectations

* Must be an effective team player.

* Excellent written and oral skills with strong attention to detail

* Ability to prioritize and manage multiple, complex issues

* Flexibility to support market hours.

Software Support Technician - Wilmslow

Reference: 210419846