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QC Team Leader

Posted on Aug 1, 2019 by CV-Library

Crawley, West Sussex, United Kingdom
Customer Service
Immediate Start
£400 - £400 Daily
Contract/Project
A Global Consultancy Organisation is seeking an experienced Quality Checking/QC Team Leader to come onboard on a contract basis to work the night shift which will be Tues, Weds, Thurs (7pm to 7am)

This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry. As a QC Team Leader, you will be working to lead one of the high-quality teams as part of a PPI Review Project.

Experience Required:

* A solid QC background and then moved into a Team Leading role or alternatively lead a QC team

* Significant experience of managing teams towards stringent productivity and quality assurance targets;

* Proven Team Leader experience within a banking/financial complaints operations, preferably with a background of Past Business Review or similar.

* Have strong numerical and decision-making skills and be able to understand MI reports;

* Proven strengths in leading, coaching and motivating a team.

* Proficiency in Microsoft Office programs, especially Excel

* Ability to manage multiple activities and prioritise tasks

* Confidence to escalate issues to leadership team

* Pro-active approach and ability to identify solutions to operational challenges

Your day-to-day activities as a QC Team Leader will include:

Managing a team of Quality Checkers to consistently meet productivity and quality targets;

Driving performance of the team and feeding back to management;

Overseeing a defined process including, contact from external sources, both in the form of telephone calls and written correspondence, decision making, and updating workflow system;

Liaising directly with management day-to-day.

Ensuring regular and effective communication at all levels

Reference: 210419598