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Technical Support Lead

Posted on Aug 1, 2019 by CV-Library

Greater Manchester, United Kingdom
Wholesale Trade
Immediate Start
£25k - £30k Annual
TSL(phone number removed)STK

Technical Support Lead - Stockport - £30k

Adria Solutions Ltd has an exciting opportunity for a talented Technical Support Lead to join our growing client in Stockport. As a Technical Support Lead, you will be responsible for leading a team of technical support engineers in providing technical and customer service for our client.

The duties of the Technical Support Lead will include but not be limited to:

* Receive enquiries, investigate and resolve whilst ensuring that all standards expected such as SLA's, call handling procedures etc. are maintained or exceeded

* Actively manage the relationship with your nominated customers to identify concerns, opportunities and improvements

* You will consider process and product improvement in everything that you do.

* Where necessary meet the SLA standards of others such as third-parties or customers

* Adherence to the call handling process

* Active management of own cases and own customers seeking speedy and satisfactory resolution

Essential skills and experience:

* Prior experience of software product support is particularly helpful, especially on a Windows (Windows Server, SQL Server) platform.

* T-SQL and SQL Server

* Workflow and workflow design (SharePoint/Salesforce etc.)

* CRM software

* API's

* Web Services (REST, JSON, SOAP, XML)

This is a great opportunity for a Technical Support Lead to join a company who strongly believe in the development of its employees and you will be rewarded with a generous benefits package:

*Great Holiday Package

*Private Healthcare

*8x Salary Life Assurance

Technical Support Lead - Stockport - £30k

Adria Solutions Ltd are one of the leading IT Recruitment Agencies in the North West with some truly great opportunities for IT Professionals. For more information about this role and the company you will be working for, please contact Adria Solutions Ltd.

If this sounds like the perfect job for you, click apply without delay. If this is not quite what you are looking for, please visit the Adria Solutions website to view all the roles we currently have on offer. Or why not give us a call to discuss your next career move?

Technical Support Lead - Stockport - £30k

Reference: 210419380