This Job Vacancy has Expired!

Technical Support Engineer

Posted on Aug 1, 2019 by CV-Library

Greater Manchester, United Kingdom
Wholesale Trade
Immediate Start
£20k - £26k Annual
Full-Time
TSE(phone number removed)STK

Technical Support Engineer - Stockport - £26k

Adria Solutions Ltd has an exciting opportunity for a motivated Technical Support Engineer to join our growing client in Stockport. As a Technical Support Engineer, you will be responsible for providing excellent technical and customer service for our client.

The duties of the Technical Support Engineer will include but not be limited to:

* Receive enquiries, investigate and resolve whilst ensuring that all standards expected such as SLA's, call handling procedures etc. are maintained or exceeded

* Actively manage the relationship with your nominated customers to identify concerns, opportunities and improvements

* Adherence to the call handling process

* Where necessary meet the SLA standards of others such as third-parties or customers

* Active management of own cases and own customers seeking speedy and satisfactory resolution

* Provide after-the-fact feedback into the process to prevent or reduce future problems as much as possible

Essential skills and experience:

* Prior experience of software product support is particularly helpful, especially on a Windows (Windows Server, SQL Server) platform.

* T-SQL and SQL Server

* Workflow and workflow design (SharePoint/Salesforce etc.)

* CRM software

* API's

* Web Services (REST, JSON, SOAP, XML)

This is a great opportunity for a Technical Support Engineer to join a company who strongly believe in the development of its employees and you will be rewarded with an attractive benefits package:

*Great Holiday Package

*Private Healthcare

*Generous Pension Contribution

Technical Support Engineer - Stockport - £26k

Adria Solutions Ltd are one of the leading IT Recruitment Agencies in the North West with some truly great opportunities for IT Professionals. For more information about this role and the company you will be working for, please contact Adria Solutions Ltd.

If this sounds like the perfect job for you, click apply without delay. If this is not quite what you are looking for, please visit the Adria Solutions website to view all the roles we currently have on offer. Or why not give us a call to discuss your next career move?

Technical Support Engineer - Stockport - £26k

Reference: 210419329

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