This Job Vacancy has Expired!

Desktop Support Analyst

Posted on Aug 1, 2019 by CV-Library

Camden Town, Greater London, United Kingdom
Wholesale Trade
Immediate Start
£32k - £32k Annual
Job title: Schools Desktop Analyst

Duration: 01/08/19 to 01/10/19

Working hours: 08:30 to 16:30

Location: North/ NW London

Salary: £32,000 (Pro rata)

Job spec:

The role of the Schools Desktop Analyst will have a strong customer service ethos for engaging with service users to provide desktop upgrades, maintenance and resolve issues (where possible) at first point of contact. A Schools Desktop Analyst will resolve problems affecting use of ICT systems to maintain underlying business processes; ensuring customer satisfaction and raising awareness of preventative and improved services

• Understanding of FITS & ITIL service delivery

• Incident and Problem Management experience

• Experience of desktop support in an organisation

• Knowledge of Microsoft based operating systems with emphasis on Windows and Office

• Ability to manage customer expectations and ensure effective communications with colleagues and customers

• Understanding of basic User & Security Group Active Directory administration

• Knowledge of servers, networks, databases and other components of ICT systems

If you would like to apply for this position please submit your CV via the job board or call Patricia @ DCV to discuss

Reference: 210418944

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