This Job Vacancy has Expired!

Account Co-Ordinator

Posted on Aug 1, 2019 by CV-Library

Hampshire, United Kingdom
Customer Service
Immediate Start
£16.5k - £17.5k Annual
Full-Time
We are pleased to be working with an award winning client currently recruiting for an Account Co-Ordinator to join their expanding team!

Role- To provide daily office based support within the Customer Services Team in order to deliver a high quality service to Sales Force, internal departments and Insurance Providers.

Creation of new business records; client contact information, product selection and financial records to the company’s database

Updating client records following the annual renewal activity

Handling of inbound/outbound calls to customer, providers and third party’s

Working daily with colleagues to collectively agree work priorities and complete within service level agreements

Providing support to any given work activity during staff absence or peak times

Act as a referral point to all customers to field queries and provide information within the remit of the job to reach a satisfactory conclusion

Handling of complaints prior to escalation

Planning , organising and delivery of all set responsibilities across any given working month

Monitoring and involvement with own training and development needs.

Actively contribute towards own performance reviews.

Support new recruits into the team

Delegation of tasks where appropriate

Adhoc project work

Experience:

Sound knowledge of working with databases

Excellent written, numeracy & analytical skills

Microsoft Excel (Intermediate level)

Ability to work under pressure and to tight deadlines

Strong communication skills (written & verbal)

Ability to build effective relationships

Ability to identify and deliver alternative solutions in a crisis situation

Working with change

Financial /Customer Services

Reference: 210418652

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