Posted on Aug 1, 2019 by CV-Library
Quest Commercial are currently recruiting for an expanding team based in Wellingborough. You will be providing a professional administrative support within the Claims Team and to company Management/Directors. Customer care is most important in this role and must be sustained at all times. To communicate with repair network to ensure full compliance to SLAs.
Act as a first level point of contact for repair network members, clients, suppliers, customers and partners and provide progress updates as required.
To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
The deployment of claim notifications to repairers via rules driven in house management system
To be responsible for processing claim management data input and administration tasks accurately within internal/external SLA
Review repairer performance and adherence to agreed SLA’s in real time via the company’s internal systems targeted and exceptional reporting, liaise with your Line Manager and the Management Team to assist as required
Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLA
Good knowledge of Microsoft Office.
Excellent telephone manner.
Ability to work to agreed deadlines and targets and objectives.
Able to work as part of a team as well as autonomously to a high level of accuracy.
Good planning and organisational skills.
First class communication skills.
Previous experience of working the motor repair, insurance industry, or similar environment
£20k - £24k Annual
£20k - £22k Annual
£18k - £20k Annual
£24k - £27k Annual
£17.5k - £20k Annual
£20k - £20k Annual
£17k - £18k Annual
£18k - £26k Annual
£24k - £28k Annual
£16.5k - £16.5k Annual