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Credit Control Team Leader

Posted on Aug 1, 2019 by CV-Library

Merseyside, United Kingdom
Customer Service
Immediate Start
£25k - £25k Annual
Full-Time
Two highly regarded businesses based in Liverpool are currently recruiting for Credit Control Team Leaders on both a Permanent and fixed term contract basis.

The Team Leaders needs to be positive, enthusiastic, have good leadership skills to help the company achieve their goals.

You will be assisting the manager in planning, co-ordinating, organising activities and may also be required to attend meetings.

This is an ideal role for someone who has already been involved in mentoring, training and supporting junior credit controllers and is seeking that step up to Team Leader.

As Credit Control Team Leader you will be responsible for:

Ensuring the team manages debt collection within terms

Liaising with the relevant company departments or external organisations

Acting as first point of referral for complaints and customer referrals

Logging and resolving of escalated complaints

Looking for solutions for customer issues and leading by example in finding positive outcomes

Support and Coach staff to deliver excellence

Reporting of current debt position to the management team

Ensuring that all monies collected are legal tender and in accordance with the company's standard procedures and guidelines

Ensure all workflow is completed within expected SLA's with any issues highlighted to the department manager in a timely fashion

Lead one to ones with staff

Motivate your team, to ensure they deliver high standards

To apply for the role you must have:

Previous experience in supervising / mentoring a credit control team

Previous experience of high volume, fast paced commercial credit control

Good organisational skills and ability to prioritise your own and the team's workload effectively

Be target driven

Be proficient computer skills including Microsoft Excel, word and Outlook

Be a pro-active thinker, able to solve problems independently as they arise

Ability to communicate well at all levels both verbally and in writing

Reference: 210417985

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