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Sales Lead Generator

Posted on Aug 1, 2019 by CV-Library

Tyne & Wear, United Kingdom
Admin & Secretarial
Immediate Start
£18k - £22k Annual
Full-Time
Purpose of Job

Work as part of the call centre team to re-cost energy supplies to SME businesses on a national basis business. To support and advise on existing arrangements.

Scope of Job - Main Responsibilities

To gain valid information to allow quotes on energy

Provision of Exceptional Customer Service

·To follow call handling guidelines to ensure the highest level of service is given

·Achieve and maintain quality standards associated through the various stages of the customer journey and the role, in line with contract requirements and set KPI’s

·Work flexibly to deliver the service via the telephone or by webchat, providing a tailored, friendly, helpful service

·Use appropriate questioning styles to help understand and quickly asses the needs of the customer and business

·Have an excellent understanding of current legislation and support.

·Articulate services and assess customer requirements, sourcing appropriate services and information to match their needs

·Be able to manage conversations in a professional way and ethical way

·Provide information in line with customer requirements. Every effort should be made to ensure the intervention leads to a positive sale.

·Effective calling around 250 per day

·Effectively collect customer data in line with the contract standards to ensure accurate, timely and relevant information is gathered

Co-ordination and Administration of Customer Journey

·Complete all relevant customer documentation accurately in order to comply with internal or external requirements, ensuring a clear audit trail is maintained irrelevant of the channel

·Ensure all activities are recorded accurately and timely onto the customer relationship management system (CRM) and any other required business systems platforms in accordance with operational standards and processes

·Adhere to strict customer data protection and storage guidelines across all channels

·Ensure that all service and quality standards across the customer journey are adhered to, achieved and maintained

·Achieve all individual and service objectives and targets required in the role, as agreed with Line Manager.

·Support development and maintenance of clear work instructions in line with company requirements

·To assist where required with the preparation and execution of internal and external audit requirements

·Manage and prioritise own workload effectively

Organisational Standards

·To maintain the highest standard of professional conduct at all times with clients, colleagues and other Business networks and partnerships (both in business and socially)

·To be committed to the principle and practice of Continuous Professional Development and to undertake additional training to meet individual and organisational needs

·To follow Health & Safety procedures laid down by the Company in order to ensure the safety of you, your colleagues and others who may be affected by your behaviour

·To uphold the Company’s commitment to equality of opportunity to all and following Equality & Diversity Policy

·To support the Company in achieving its environmental aims and objectives

·To make a contribution to sharing ideas, knowledge and best practice to bring about business improvement

·To undertake any other tasks and responsibilities appropriate to the level of this post

Summary of Knowledge, Skills and Experience

Essential

·Basic educational standard (GCSE) to high standard including Maths and English

·Track record of delivering excellent sales service

·Previous experience in Energy or outbound sales

·Good communication skills (written and verbal), including ability to effectively listen to interpret customer requirements over the telephone

·ICT Literacy with competence in Microsoft Office packages and experience of working within a CRM

·Able to demonstrate an understanding of business processes and business acumen

·High level of analytical ability to assess customer needs, information and documentation

·Demonstration of good sales techniques to reach decision makers and gain commitment

·Ability to organise own workload and self motivate to achieve targets

Desirable

·Previous experience working in a utility sales role

·Demonstrable understanding of the use of questioning and sales techniques to identify and understand customer requirements

·Experience of working with a depth of different business situations, functions, and key personnel

·Ability to interpret basic business financial information

·Experience of delivering advice to customers

Core Competencies & Required level of competency (1-5)

Planning & Drive for Achievement - 5

Communicating & Influencing - 5

Customer Focus - 4

Decisiveness - 4

Innovation - 1

Building & Enhancing Relationships - 3

Organisational Awareness - 2

Team Working - 4

Developing Self & Others - 4

Reference: 210292030

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