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IT Support Technician

Posted on Aug 1, 2019 by CV-Library

Corby, Northamptonshire, United Kingdom
Wholesale Trade
Immediate Start
£16.5k - £22k Annual
Full-Time
Do you have a passion for IT and people...? This could be for you!

Seeking customer-centric candidates who have a technical mindset to join our established and growing client in Corby. They provide IT support and other IT services to small business throughout the Midlands and London with technical support staff located in both the Corby and London offices.

Due to business growth, they are looking for an additional 1st line support technician to join the Corby team, providing remote support to the nationwide client base and on-site support for the Midlands based clients.

This is an excellent opportunity to join a really passionate and friendly team who work extremely well together to deliver a high quality service to their client base (which includes us!)

The team you will be joining deal with incoming customer queries via the telephone, email or online support system, primarily between the hours of 09:00-18:00 Monday to Friday.

Responsibilities and Duties

Day to day responsibilities will include providing technical support to the clients, working alongside the rest of the technical team to maintain client systems as their outsourced IT department.

Responsibilities may also include configuration and implementation of new IT systems for clients, this ranges from desktop PCs and servers through to advanced networks, firewalls and telephone systems.

Qualifications and Skills

Essential Skills and Competencies

* A full UK driving license and a suitable vehicle is essential – you will be required to visit customer sites

* There will be a requirement for out of hours work, so a flexible candidate is essential

* Excellent written and verbal communication skills and good clear telephone manner

* Excellent customer focus and strong desire to provide exceptional customer service

* A good team player with a flexible approach, possessing a strong commitment to customer service excellence

* A background in relevant customer care / service environment, including handling e-mail and telephone queries, preferably in an IT/software helpdesk environment

* A good working knowledge of how to operate MS office products and email generally

* To deal effectively with all customer support calls and emails, investigating, logging and responding to queries and ensuring progression to the support consultant

* To ensure that a good level of understanding and knowledge of organisations products and services, which is improved and maintained at all times

Skills and Expertise

Whilst having the following experience/skills is not essential, this provides a basis of the technologies that you will have exposure to:

SOFTWARE/SERVICE SPECIFIC EXPERIENCE / SKILLS

* Desktop Operating Systems: 7, 8 and 10

* Server Operating Systems: Windows 2008, 2008 R2, 2012, 2012 R2 and 2016

* Microsoft Office 2007, 2010, 2013 and 2016

* Microsoft Exchange Server 2007, 2010, 2013 and 2016

* Active Directory / Domain Environment

* Virtualised Environments (VMWare ESX, Citrix XenServer, Microsoft HyperV, etc)

* Microsoft Office 365 and Microsoft Azure

NETWORK SPECIFIC EXPERIENCE / SKILLS

* Networking (Layer 2, Layer 3, VLAN, ARP, DNS)

* Firewall Management (Cisco ASA, Draytek, SonicWall, WatchGuard, CheckPoint, etc)

* Switch Management (Cisco, Netgear, HP, Juniper)

* Client to Site VPNs (Cisco VPN Client, Cisco AnyConnect, Windows PPTP, etc)

* Site to Site VPNs

Reference: 210040899

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