Service Desk Team Leader

Posted on Feb 2, 2024 by McCabe & Barton
City, London, United Kingdom
IT
Immediate Start
£55k - £55k Annual
Full-Time

McCabe and Barton have partnered with a niche retail bank to offer this role as Service Desk Team Leader.

You will lead a team providing a blend of L1 & L2 support across the organisation. You will have day-to-day accountability for the service desk function, including ticket and incident management. You will be providing line management to the team, coordinating service activities to resolve tickets with minimal downtime and drive service improvements whilst also providing hands on support across the organisation.

Key Skills and Experience:

  • 5+ years working within a service desk environment
  • Experience managing or leading live service support teams at 1st or 2nd Line.
  • Hands on experience supporting Windows and cloud environment.
  • Background in banking or financial services - ideally retail banking
  • Ability to handle outsourced suppliers and teams
  • Knowledge of service management and tracking software such as JIRA or ServiceNow.
  • Strong communication and interpersonal skills with an ability to rephrase information for all levels of technical understanding.
  • Self starter and team player

Reference: 2710444885

https://jobs.careeraddict.com/post/87723730

This Job Vacancy has Expired!

Service Desk Team Leader

Posted on Feb 2, 2024 by McCabe & Barton

City, London, United Kingdom
IT
Immediate Start
£55k - £55k Annual
Full-Time

McCabe and Barton have partnered with a niche retail bank to offer this role as Service Desk Team Leader.

You will lead a team providing a blend of L1 & L2 support across the organisation. You will have day-to-day accountability for the service desk function, including ticket and incident management. You will be providing line management to the team, coordinating service activities to resolve tickets with minimal downtime and drive service improvements whilst also providing hands on support across the organisation.

Key Skills and Experience:

  • 5+ years working within a service desk environment
  • Experience managing or leading live service support teams at 1st or 2nd Line.
  • Hands on experience supporting Windows and cloud environment.
  • Background in banking or financial services - ideally retail banking
  • Ability to handle outsourced suppliers and teams
  • Knowledge of service management and tracking software such as JIRA or ServiceNow.
  • Strong communication and interpersonal skills with an ability to rephrase information for all levels of technical understanding.
  • Self starter and team player

Reference: 2710444885

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

IT Service Desk Team Leader

Nottingham, Nottinghamshire, United Kingdom

Service Desk Team Leader

West Malling, Kent, United Kingdom

Service Desk Team Leader

West Malling, Kent, United Kingdom

Service Desk Team Leader

Methley, West Yorkshire, United Kingdom