Senior Applicatations/Windows Support Engineer

Request Technology - Robyn Honquest

Posted on Feb 1, 2024 by Request Technology - Robyn Honquest
Chicago, IL, 60601
IT
Immediate Start
$110k - $120k Annual
Full-Time

NO SPONSORSHIP

Senior Application Support Engineer

This is a jack of all trades role. This is all about troubleshooting

Have knowledge of Back End troubleshooting, IIS, SQL Queries patches, PowerShell Scripting

Any OpenText or LiquidOffice is a huge plus

Any Linux or Java application support is a big plus

They are 90% Windows

2 days in the office, work about 35 hours/week

SALARY: $110k - $120k flex

The Senior Support Engineer reports to the Business Application Support Systems Manager and is responsible for supporting many key enterprise applications used throughout the organization. This includes general application support, system upgrades, project work, and leveraging security best practices in developing and maintaining a pristine environment.

RESPONSIBILITIES:

  • Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Windows Servers and various technologies.
  • Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents.
  • Assist with release/project activities, monthly patching, and related application maintenance.
  • Build & maintain strong and effective partnerships with IT and business partners.
  • Monitor and support job scheduler activities to assure jobs complete successfully and on time, including troubleshooting failed jobs and expediting escalation when required.
  • Strive for continuous improvement of production scheduling processes.
  • Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA).
  • Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase.

Required Qualifications:

  • Previous experience managing system upgrades and projects.
  • Previous experience with Scripting
  • Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned.
  • Solid SQL query skills helping team mature in:
    • Version standardization and upgrades.
    • Security vulnerability scanning and associated remediations.
    • Performance management and tuning.
    • Build best practices.
    • Break - fix support.
  • Previous experience supporting JAVA applications is a plus
  • Previous experience working in a RedHat Linux environment and with Shell Scripting.
  • Previous experience working with OpenText Liquid Office is a big plus
  • Previous experience working with Job Schedulers.
  • Previous Problem Management experience.
  • Strong working knowledge of Microsoft Office Products and/or VBA.

Preferred Qualifications:

  • 5+ years of application development and programming experience.
  • Previous experience with Active Directory technologies, such as Group Policy, network shares, file security, user rights, group membership, replication, DNS, Kerberos
  • Previous experience supporting IIS, microservices architecture and rest APIs.
  • Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies
  • Previous experience in healthcare claims processing.
  • Previous experience supporting a claims-processing application, such as Cognizant's Facets.
  • Previous experience working with PowerBI, SSRS or other reporting tools.
  • Previous experience working with or programming ServiceNow.
  • Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment.
  • Strong working knowledge of network concepts and fundamentals, such as routing and switching, VLANs, DHCP, DNS, and OSI Model.

Reference: 2710107449

https://jobs.careeraddict.com/post/87557049

This Job Vacancy has Expired!

Request Technology - Robyn Honquest

Senior Applicatations/Windows Support Engineer

Request Technology - Robyn Honquest

Posted on Feb 1, 2024 by Request Technology - Robyn Honquest

Chicago, IL, 60601
IT
Immediate Start
$110k - $120k Annual
Full-Time

NO SPONSORSHIP

Senior Application Support Engineer

This is a jack of all trades role. This is all about troubleshooting

Have knowledge of Back End troubleshooting, IIS, SQL Queries patches, PowerShell Scripting

Any OpenText or LiquidOffice is a huge plus

Any Linux or Java application support is a big plus

They are 90% Windows

2 days in the office, work about 35 hours/week

SALARY: $110k - $120k flex

The Senior Support Engineer reports to the Business Application Support Systems Manager and is responsible for supporting many key enterprise applications used throughout the organization. This includes general application support, system upgrades, project work, and leveraging security best practices in developing and maintaining a pristine environment.

RESPONSIBILITIES:

  • Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Windows Servers and various technologies.
  • Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents.
  • Assist with release/project activities, monthly patching, and related application maintenance.
  • Build & maintain strong and effective partnerships with IT and business partners.
  • Monitor and support job scheduler activities to assure jobs complete successfully and on time, including troubleshooting failed jobs and expediting escalation when required.
  • Strive for continuous improvement of production scheduling processes.
  • Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA).
  • Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase.

Required Qualifications:

  • Previous experience managing system upgrades and projects.
  • Previous experience with Scripting
  • Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned.
  • Solid SQL query skills helping team mature in:
    • Version standardization and upgrades.
    • Security vulnerability scanning and associated remediations.
    • Performance management and tuning.
    • Build best practices.
    • Break - fix support.
  • Previous experience supporting JAVA applications is a plus
  • Previous experience working in a RedHat Linux environment and with Shell Scripting.
  • Previous experience working with OpenText Liquid Office is a big plus
  • Previous experience working with Job Schedulers.
  • Previous Problem Management experience.
  • Strong working knowledge of Microsoft Office Products and/or VBA.

Preferred Qualifications:

  • 5+ years of application development and programming experience.
  • Previous experience with Active Directory technologies, such as Group Policy, network shares, file security, user rights, group membership, replication, DNS, Kerberos
  • Previous experience supporting IIS, microservices architecture and rest APIs.
  • Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies
  • Previous experience in healthcare claims processing.
  • Previous experience supporting a claims-processing application, such as Cognizant's Facets.
  • Previous experience working with PowerBI, SSRS or other reporting tools.
  • Previous experience working with or programming ServiceNow.
  • Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment.
  • Strong working knowledge of network concepts and fundamentals, such as routing and switching, VLANs, DHCP, DNS, and OSI Model.

Reference: 2710107449

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