SC cleared Hardware & Technical Assessment Engineer

Global Technology Solutions Ltd

Posted on Jan 31, 2024 by Global Technology Solutions Ltd
Aldermaston, Berkshire, United Kingdom
IT
Immediate Start
£28.5k - £31.2k Annual
Full-Time

JOB TITLE: Hardware & Technical Assessment Engineer
SITE: Aldermaston, Reading
SALARY: 28.5k - 31.2k DOE
7-5 working hours
Holding SC and eligible for DV clearance is must

ROLE OVERVIEW:

Main responsibilities:
We are looking for a customer focused and enthusiastic Hardware & Technical Assessment Engineer. The applicant should be technically competent, possess good written and verbal communication skills.

The Hardware & Technical Assessment Engineer role will comprise of the below

* The imaging of Laptops/desktops for deployment to customers and internal break fix teams.
* Assessing the technical requirements against customers' requests & liaising with suppliers for availability and quotes
* Evaluating new desktop equipment and recommending additions and amendments to the hardware catalogue
* Physical warranty and non-warranty repairs to faulty stock.
* The role will need to take into consideration of security requirements at the customer at site.

Behaviours
* Champion teamwork and knowledge sharing
* Be professional, positive and have an aptitude of solving problems and delivering service improvement
* Be politically savvy and understand the stresses and priorities of our customers
* Demonstrate good organisational skills, reliability and conscientiousness
* Able to work under pressure and use your own initiative

DETAILED JOB DESCRIPTION:
* Assess and coordinate requests for non-standard desktop hardware
* Engage with client support teams to evaluate security restrictions, and with external suppliers for pricing
* Provide desktop hardware recommendations to the customer based on their business requirements
* Ensure all requirements are recorded and agreed with end users prior to quotations being provided
* Evaluate new desktop equipment and provide recommendations to the business leads
* Process quotation requests within SLA, escalating to the Team Lead and Service Line Lead in advance of any potential breach
* Build standard and non-standard desktops within the agreed Service Level Targets
* Undertake the facilitation and physical repair of both warranty and non-warranty desktop equipment
* Ensure all tickets are managed in accordance to agreed best practices on the account and all activity and customer communication are recorded in the ticket.
* IT Asset Management
* Own and maintain a set of processes, knowledge articles and work instructions for the Hardware & Technical Assessment function.
* Stock Audits on an Ad-hoc basis when the business requires.
* Adhere to customer policies and procedures at all time's

ESSENTIALS SKILLS/QUALIFICATIONS:
* Technical understanding of Desktop/Laptop hardware
* Experienced in fault finding and hardware break/fix repair
* Excellent customer service skills
* Excellent verbal and written communication skills
* Basic knowledge of Active Directory and SCCM
* COMPTIA A+ or competently answer technical questions on interview

DESIRABLE SKILLS/QUALIFICATIONS:
* (MCP) Microsoft Certified Professional

if you have the skills required, apply now

In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.


Reference: 2709060574

https://jobs.careeraddict.com/post/87520101

This Job Vacancy has Expired!

Global Technology Solutions Ltd

SC cleared Hardware & Technical Assessment Engineer

Global Technology Solutions Ltd

Posted on Jan 31, 2024 by Global Technology Solutions Ltd

Aldermaston, Berkshire, United Kingdom
IT
Immediate Start
£28.5k - £31.2k Annual
Full-Time

JOB TITLE: Hardware & Technical Assessment Engineer
SITE: Aldermaston, Reading
SALARY: 28.5k - 31.2k DOE
7-5 working hours
Holding SC and eligible for DV clearance is must

ROLE OVERVIEW:

Main responsibilities:
We are looking for a customer focused and enthusiastic Hardware & Technical Assessment Engineer. The applicant should be technically competent, possess good written and verbal communication skills.

The Hardware & Technical Assessment Engineer role will comprise of the below

* The imaging of Laptops/desktops for deployment to customers and internal break fix teams.
* Assessing the technical requirements against customers' requests & liaising with suppliers for availability and quotes
* Evaluating new desktop equipment and recommending additions and amendments to the hardware catalogue
* Physical warranty and non-warranty repairs to faulty stock.
* The role will need to take into consideration of security requirements at the customer at site.

Behaviours
* Champion teamwork and knowledge sharing
* Be professional, positive and have an aptitude of solving problems and delivering service improvement
* Be politically savvy and understand the stresses and priorities of our customers
* Demonstrate good organisational skills, reliability and conscientiousness
* Able to work under pressure and use your own initiative

DETAILED JOB DESCRIPTION:
* Assess and coordinate requests for non-standard desktop hardware
* Engage with client support teams to evaluate security restrictions, and with external suppliers for pricing
* Provide desktop hardware recommendations to the customer based on their business requirements
* Ensure all requirements are recorded and agreed with end users prior to quotations being provided
* Evaluate new desktop equipment and provide recommendations to the business leads
* Process quotation requests within SLA, escalating to the Team Lead and Service Line Lead in advance of any potential breach
* Build standard and non-standard desktops within the agreed Service Level Targets
* Undertake the facilitation and physical repair of both warranty and non-warranty desktop equipment
* Ensure all tickets are managed in accordance to agreed best practices on the account and all activity and customer communication are recorded in the ticket.
* IT Asset Management
* Own and maintain a set of processes, knowledge articles and work instructions for the Hardware & Technical Assessment function.
* Stock Audits on an Ad-hoc basis when the business requires.
* Adhere to customer policies and procedures at all time's

ESSENTIALS SKILLS/QUALIFICATIONS:
* Technical understanding of Desktop/Laptop hardware
* Experienced in fault finding and hardware break/fix repair
* Excellent customer service skills
* Excellent verbal and written communication skills
* Basic knowledge of Active Directory and SCCM
* COMPTIA A+ or competently answer technical questions on interview

DESIRABLE SKILLS/QUALIFICATIONS:
* (MCP) Microsoft Certified Professional

if you have the skills required, apply now

In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Reference: 2709060574

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