2nd Line Application Support Analyst

Michael Page Technology

Posted on Jan 30, 2024 by Michael Page Technology
City, London, United Kingdom
Accountancy
Immediate Start
£38k - £40k Annual
Full-Time

This role is for an Application and Project Support Analyst to work within the Business Change and Infrastructure team (BCI) and will be responsible for the administration and support of business applications. The position also requires support of system changes and projects working closely with the Business Change analysts

Client Details

Our client provides vendor and equipment finance to the full breadth of the business sector.

Description

Applications:

  • To understand the key systems in use and be able to provide assistance on a day-to-day basis when required.
  • Becoming a fully competent systems administrator in a variety of applications, including ALFA, Engage, Assist/Sprint and APAK, Alfa Business Rules Engine, Connect
  • To manage workload and helpdesk tickets using internal helpdesk system.
  • To work with Application providers to ensure smooth running of systems and that SLAs are adhered to.
  • To deliver key areas of internal changes such as online documents, workflows, products
  • To be able to troubleshoot issues in order to identify the root cause in order to provide a solution.
  • To continuously improve existing application support processes and ensure that documentation for system administration is kept updated
  • To work with the Business change team where further support is required to resolve issues or to implement changes
  • To work as directed on any other business projects and tasks required by the business but with the ultimate aim of supporting the UK's business strategy and financial objective
  • To provide some basic technical IT support to the Business when required
  • Completion of supplier reviews for application providers, ensuring reviews are completed and signed off by the due dates.
  • To provide guidance and training to business staff and answer any application related queries.

Projects:

  • To provide support to the Business Change team for system changes and projects as required
  • To be responsible for understanding and implementing system configuration required in support of new or changed functionality.
  • To assist users with identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business when required to do so
  • Assist with the User Acceptance testing of new or changed functionality as determined by the Business Change team, identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business.
  • To ensure that new documentation required to support new or changed functionality is in place and made available in the BCI library.

Profile

  • Good working knowledge of the Asset Finance Industry and products offered.
  • Strong application knowledge.
  • Initiative to take on issues and liaise with members of other teams to resolve problems
  • Logical troubleshooting capability
  • Strong verbal and written communication skills
  • Good organisational skills
  • Ability to organise and run workshops with business users to gather requirements for changes within applications
  • Quality and objective analysis of data and process
  • Understanding of the commercial environment and ability to show empathy with business unit without losing objectivity.
  • The will to work in a key support role that provides the business scope to meet its goals and aspirations.
  • Good understanding of Microsoft packages (Office)

Job Offer

  • competitive salary
  • fantastic benefits package
  • hybrid working structure


Reference: 2708668180

https://jobs.careeraddict.com/post/87492811

This Job Vacancy has Expired!

Michael Page Technology

2nd Line Application Support Analyst

Michael Page Technology

Posted on Jan 30, 2024 by Michael Page Technology

City, London, United Kingdom
Accountancy
Immediate Start
£38k - £40k Annual
Full-Time

This role is for an Application and Project Support Analyst to work within the Business Change and Infrastructure team (BCI) and will be responsible for the administration and support of business applications. The position also requires support of system changes and projects working closely with the Business Change analysts

Client Details

Our client provides vendor and equipment finance to the full breadth of the business sector.

Description

Applications:

  • To understand the key systems in use and be able to provide assistance on a day-to-day basis when required.
  • Becoming a fully competent systems administrator in a variety of applications, including ALFA, Engage, Assist/Sprint and APAK, Alfa Business Rules Engine, Connect
  • To manage workload and helpdesk tickets using internal helpdesk system.
  • To work with Application providers to ensure smooth running of systems and that SLAs are adhered to.
  • To deliver key areas of internal changes such as online documents, workflows, products
  • To be able to troubleshoot issues in order to identify the root cause in order to provide a solution.
  • To continuously improve existing application support processes and ensure that documentation for system administration is kept updated
  • To work with the Business change team where further support is required to resolve issues or to implement changes
  • To work as directed on any other business projects and tasks required by the business but with the ultimate aim of supporting the UK's business strategy and financial objective
  • To provide some basic technical IT support to the Business when required
  • Completion of supplier reviews for application providers, ensuring reviews are completed and signed off by the due dates.
  • To provide guidance and training to business staff and answer any application related queries.

Projects:

  • To provide support to the Business Change team for system changes and projects as required
  • To be responsible for understanding and implementing system configuration required in support of new or changed functionality.
  • To assist users with identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business when required to do so
  • Assist with the User Acceptance testing of new or changed functionality as determined by the Business Change team, identifying test areas, writing test scripts and carrying out User Acceptance Testing with the business.
  • To ensure that new documentation required to support new or changed functionality is in place and made available in the BCI library.

Profile

  • Good working knowledge of the Asset Finance Industry and products offered.
  • Strong application knowledge.
  • Initiative to take on issues and liaise with members of other teams to resolve problems
  • Logical troubleshooting capability
  • Strong verbal and written communication skills
  • Good organisational skills
  • Ability to organise and run workshops with business users to gather requirements for changes within applications
  • Quality and objective analysis of data and process
  • Understanding of the commercial environment and ability to show empathy with business unit without losing objectivity.
  • The will to work in a key support role that provides the business scope to meet its goals and aspirations.
  • Good understanding of Microsoft packages (Office)

Job Offer

  • competitive salary
  • fantastic benefits package
  • hybrid working structure

Reference: 2708668180

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