Service Desk Analyst

Proactive Appointments

Posted on Jan 30, 2024 by Proactive Appointments
London, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Service Desk Analyst - London

100% Onsite

Our client is looking for a highly motivated Service Desk Analyst with strong 1st and 2nd line experience but with a desire to push their career to the next level and learn to be technically capable in 3rd line support.

Roles and Responsibilities

Providing a professional and consistent level of technology support to all staff
Responding to incoming incidents and requests at first point of contact reported via all mediums
Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
Maintaining and updating incidents and requests via the Service Desk ITSM system
Alerting Senior Analysts and Managers of reoccurring incidents and potential issues

Skills and experience

Good troubleshooting and analytical skills
Knowledge of Windows 10 and Microsoft Office 365
Understanding of PC Hardware and operating systems
Awareness of using Active Directory
Experience of logging tickets in ITSM call logging software

Service Desk Analyst - London

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website


Reference: 2708548050

https://jobs.careeraddict.com/post/87490333

This Job Vacancy has Expired!

Proactive Appointments

Service Desk Analyst

Proactive Appointments

Posted on Jan 30, 2024 by Proactive Appointments

London, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Service Desk Analyst - London

100% Onsite

Our client is looking for a highly motivated Service Desk Analyst with strong 1st and 2nd line experience but with a desire to push their career to the next level and learn to be technically capable in 3rd line support.

Roles and Responsibilities

Providing a professional and consistent level of technology support to all staff
Responding to incoming incidents and requests at first point of contact reported via all mediums
Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
Maintaining and updating incidents and requests via the Service Desk ITSM system
Alerting Senior Analysts and Managers of reoccurring incidents and potential issues

Skills and experience

Good troubleshooting and analytical skills
Knowledge of Windows 10 and Microsoft Office 365
Understanding of PC Hardware and operating systems
Awareness of using Active Directory
Experience of logging tickets in ITSM call logging software

Service Desk Analyst - London

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Reference: 2708548050

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