Urgent opening for Tech Lounge Deskside Services

Ubique Systems UK Limited

Posted on Jan 29, 2024 by Ubique Systems UK Limited
Basildon, Essex, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

Dunton Tech Lounge Guru:

  • Direct Face-to-Face customer support for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services.
  • Provide walk-up and Deskside support for a given coverage area.
  • Improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities.
  • Partner, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution and if necessary, root cause identification.
  • Manage customer queues.
  • Develop and maintain accurate support documentation.
  • Identify potential escalations and proactively alert Tech Lounge Lead as needed.
  • Provide ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
  • A strong desire to continuously learn, and share learnings with others.
  • Overall, provide a world-class employee support experience with an exceptional emphasis on quality resolutions and customer support.

Qualifications & Key Skills:

    • 1-3 years in a corporate IT department providing end user support across a wide range of environments.
    • Strong customer service/consulting/training skills.
    • Proven ability to work together with global IT teams, colleagues and partners.
    • Excellent networking and relationship building skills.
    • Process oriented with problem solving skills.
    • Proficient in Microsoft Office applications, Mobility Devices and Windows operating systems.
    • Experience with multiple infrastructure environments and understanding their relationships (eg operating system, hardware, data center, security, network, voice, mobile devices, end user and server/web related applications).
    • Bachelor's degree in Computer Science, Business Administration, information Systems or another field with related work experience.
    • Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP.

Reference: 2708257795

https://jobs.careeraddict.com/post/87470131

This Job Vacancy has Expired!

Ubique Systems UK Limited

Urgent opening for Tech Lounge Deskside Services

Ubique Systems UK Limited

Posted on Jan 29, 2024 by Ubique Systems UK Limited

Basildon, Essex, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

Dunton Tech Lounge Guru:

  • Direct Face-to-Face customer support for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services.
  • Provide walk-up and Deskside support for a given coverage area.
  • Improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities.
  • Partner, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution and if necessary, root cause identification.
  • Manage customer queues.
  • Develop and maintain accurate support documentation.
  • Identify potential escalations and proactively alert Tech Lounge Lead as needed.
  • Provide ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
  • A strong desire to continuously learn, and share learnings with others.
  • Overall, provide a world-class employee support experience with an exceptional emphasis on quality resolutions and customer support.

Qualifications & Key Skills:

    • 1-3 years in a corporate IT department providing end user support across a wide range of environments.
    • Strong customer service/consulting/training skills.
    • Proven ability to work together with global IT teams, colleagues and partners.
    • Excellent networking and relationship building skills.
    • Process oriented with problem solving skills.
    • Proficient in Microsoft Office applications, Mobility Devices and Windows operating systems.
    • Experience with multiple infrastructure environments and understanding their relationships (eg operating system, hardware, data center, security, network, voice, mobile devices, end user and server/web related applications).
    • Bachelor's degree in Computer Science, Business Administration, information Systems or another field with related work experience.
    • Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP.

Reference: 2708257795

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