Service Desk Technician

Keystream Group Limited

Posted on Jan 29, 2024 by Keystream Group Limited
Essex, United Kingdom
IT
2 Feb 2024
£30k - £30k Annual
Full-Time
Service Desk/Field Technician required to work with an IT Consultancy based in Essex.

This is a permanent role, paying £30,000 per annum. This is a hybrid role and the client requires someone who can attend the office 2-3 days per week.

The role also involves visiting multiple prison and police custody suites across the six counties of the East of England to support healthcare professional working within the criminal justice sector.

Summary:
To provide ICT deskside support which can include basic PC and printer support to network connectivity, which could include layer 2 or 3 network Switches, through to Firewalls and WAN connectivity via HSCN.

Main Responsibilities:
  • To provide advice and instruction to the 1st Line Support Desk team, or to the other members of the Projects team, to enable them to achieve first time fixes where possible, and to the end customer where needed.
  • Requires a high level of technical competence and IT specialty, along with good analytical skills and an ability to convey technical or specialty ideas to other members of the organisation's staff, management, and end users.
  • Undertake site surveys and equipment scoping on ICT related projects and completed moves onsite as and when required.
  • Complete advanced fault diagnosis and perform WAN, LAN, cabling, Firewall, Servers, PC and printers resolution across the estate.

Essential Experience Required:

  • This job requires you to have a full, clean, and valid UK driving license.
  • You also need to undergo DBS, NPPV level 3 and HMPPS Cat A Security Clearance vetting
  • Knowledge of PC, printer, and desktop technologies.
  • Knowledge of desktop and printer hardware.
  • Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing.
  • Knowledge of Microsoft Office products.
  • Knowledge of Network technologies and the TCP/IP protocol.
  • Microsoft Azure

Desirable Experience Required:
  • Knowledge of Microsoft Windows 10/11
  • Experience of working in an NHS environment.
  • Experience of working in a H&J environment.
  • ITIL V4 Foundation

Please apply should you meet the above criteria.

Reference: 2708164827

https://jobs.careeraddict.com/post/87467919

This Job Vacancy has Expired!

Keystream Group Limited

Service Desk Technician

Keystream Group Limited

Posted on Jan 29, 2024 by Keystream Group Limited

Essex, United Kingdom
IT
2 Feb 2024
£30k - £30k Annual
Full-Time
Service Desk/Field Technician required to work with an IT Consultancy based in Essex.

This is a permanent role, paying £30,000 per annum. This is a hybrid role and the client requires someone who can attend the office 2-3 days per week.

The role also involves visiting multiple prison and police custody suites across the six counties of the East of England to support healthcare professional working within the criminal justice sector.

Summary:
To provide ICT deskside support which can include basic PC and printer support to network connectivity, which could include layer 2 or 3 network Switches, through to Firewalls and WAN connectivity via HSCN.

Main Responsibilities:
  • To provide advice and instruction to the 1st Line Support Desk team, or to the other members of the Projects team, to enable them to achieve first time fixes where possible, and to the end customer where needed.
  • Requires a high level of technical competence and IT specialty, along with good analytical skills and an ability to convey technical or specialty ideas to other members of the organisation's staff, management, and end users.
  • Undertake site surveys and equipment scoping on ICT related projects and completed moves onsite as and when required.
  • Complete advanced fault diagnosis and perform WAN, LAN, cabling, Firewall, Servers, PC and printers resolution across the estate.

Essential Experience Required:

  • This job requires you to have a full, clean, and valid UK driving license.
  • You also need to undergo DBS, NPPV level 3 and HMPPS Cat A Security Clearance vetting
  • Knowledge of PC, printer, and desktop technologies.
  • Knowledge of desktop and printer hardware.
  • Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing.
  • Knowledge of Microsoft Office products.
  • Knowledge of Network technologies and the TCP/IP protocol.
  • Microsoft Azure

Desirable Experience Required:
  • Knowledge of Microsoft Windows 10/11
  • Experience of working in an NHS environment.
  • Experience of working in a H&J environment.
  • ITIL V4 Foundation

Please apply should you meet the above criteria.

Reference: 2708164827

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