Service Desk Support Analyst (Telephony/VoIP)

Posted on Jan 26, 2024 by IT Recruitment Solutions
Reigate, Surrey, United Kingdom
IT
Immediate Start
£25k - £27k Annual
Full-Time

Service Desk Support Analyst required by our client, a thriving analytics company who are already the leaders in their niche sector with their superb intelligence platform. They have an established SaaS product in the Telecoms sector, and as part of a new phase of growth are now looking for a Service Desk Support Analyst to join their team.

This Service Desk Support Analyst role will see you providing daily Service Desk Support to external client end-users for the telecoms software application.

Responsibilities include:

  • Provide first line support to customers via phone, email and live chat
  • Troubleshoot technical issues of the telecoms software, and escalate complex issues to internal teams for resolution
  • Guide client end users on the usage of the telecoms software
  • Handle issues with the logged tickets through to resolution, escalate complex issues to the relevant teams

We are looking for a Service Desk Support Analyst, ideally with experience in supporting VoIP technology and telecom systems, ability to troubleshoot IT issues, and has excellent customer-facing communication skills.

They can offer a salary of up to £27,000 (depending on experience), plus great benefits, including:

  • 9 day fortnight/4.5 day working week
  • 25 days holiday with buy/sell option
  • Life assurance and private medical insurance
  • Health and well-being programmes
  • Excellent personal learning and development structure
  • Unique opportunity to work on a ground-breaking product in a niche sector
  • 2 days per week in office (or more if you prefer!)

They promote an amazingly diverse and inclusive culture which focuses on taking care of the wellbeing of their staff as well as providing great work challenges and fantastic career progression!

To be considered for this Service Desk Support Analyst position, please send your CV to Jennifer Palmer at IT Recruitment Solutions.

1st Line Support, Service Desk Support, IT Support, Customer Support, Telecoms, VOIP, Telephony, Voice Network Support, Reigate, Surrey, Hybrid

£27,000 + Benefits


Reference: 2707419961

https://jobs.careeraddict.com/post/87313060

This Job Vacancy has Expired!

Service Desk Support Analyst (Telephony/VoIP)

Posted on Jan 26, 2024 by IT Recruitment Solutions

Reigate, Surrey, United Kingdom
IT
Immediate Start
£25k - £27k Annual
Full-Time

Service Desk Support Analyst required by our client, a thriving analytics company who are already the leaders in their niche sector with their superb intelligence platform. They have an established SaaS product in the Telecoms sector, and as part of a new phase of growth are now looking for a Service Desk Support Analyst to join their team.

This Service Desk Support Analyst role will see you providing daily Service Desk Support to external client end-users for the telecoms software application.

Responsibilities include:

  • Provide first line support to customers via phone, email and live chat
  • Troubleshoot technical issues of the telecoms software, and escalate complex issues to internal teams for resolution
  • Guide client end users on the usage of the telecoms software
  • Handle issues with the logged tickets through to resolution, escalate complex issues to the relevant teams

We are looking for a Service Desk Support Analyst, ideally with experience in supporting VoIP technology and telecom systems, ability to troubleshoot IT issues, and has excellent customer-facing communication skills.

They can offer a salary of up to £27,000 (depending on experience), plus great benefits, including:

  • 9 day fortnight/4.5 day working week
  • 25 days holiday with buy/sell option
  • Life assurance and private medical insurance
  • Health and well-being programmes
  • Excellent personal learning and development structure
  • Unique opportunity to work on a ground-breaking product in a niche sector
  • 2 days per week in office (or more if you prefer!)

They promote an amazingly diverse and inclusive culture which focuses on taking care of the wellbeing of their staff as well as providing great work challenges and fantastic career progression!

To be considered for this Service Desk Support Analyst position, please send your CV to Jennifer Palmer at IT Recruitment Solutions.

1st Line Support, Service Desk Support, IT Support, Customer Support, Telecoms, VOIP, Telephony, Voice Network Support, Reigate, Surrey, Hybrid

£27,000 + Benefits

Reference: 2707419961

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