2nd Line Support Analyst

Integrity IT Solutions Limited

Posted on Jan 25, 2024 by Integrity IT Solutions Limited
Leeds, Yorkshire, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Shift work 8 am-4 pm/2 pm-10 pm all unsociable hours are remote.

My client is recruiting for a Senior Technical Support Engineer to join their growing, technically excellent team. This position will offer a generous salary + 10% bonus.

The role is to work for a global, award-winning MSP. They offer fantastic career progression opportunities!

The Ideal Senior Technical Support Engineer will be enthusiastic with a passion for technology, with the following technical skills:

  • Windows Servers
  • Linux Servers
  • Vmware ESX Servers
  • Hyper V Servers
  • SQL Servers (any variety)
  • Switches
  • Firewalls
  • SAN, NAS or DAS Raid Arrays
  • Public Cloud infrastructure, eg, Azure, AWS, GCP
  • Data backup products
  • PC hardware, preferably at a server level

As a Senior Technical Support Engineer, you will have the following responsibilities:

  • Communicate with customers on a technical level to provide immediate resolution where possible; ensuring tickets are managed and progressed correctly within the appropriate SLAs
  • Develop a good technical understanding of business data management technologies, contributing towards the continual improvement of new and existing products.
  • Offer technical leadership, define and document best practices to other support tiers by providing informal assistance & formal training
  • Develop and maintain internal documentation
  • Liaising with suppliers and vendors in relation to customer-related issues
  • Adhering to contractual SLAs

Reference: 2707197401

https://jobs.careeraddict.com/post/87295443

This Job Vacancy has Expired!

Integrity IT Solutions Limited

2nd Line Support Analyst

Integrity IT Solutions Limited

Posted on Jan 25, 2024 by Integrity IT Solutions Limited

Leeds, Yorkshire, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Shift work 8 am-4 pm/2 pm-10 pm all unsociable hours are remote.

My client is recruiting for a Senior Technical Support Engineer to join their growing, technically excellent team. This position will offer a generous salary + 10% bonus.

The role is to work for a global, award-winning MSP. They offer fantastic career progression opportunities!

The Ideal Senior Technical Support Engineer will be enthusiastic with a passion for technology, with the following technical skills:

  • Windows Servers
  • Linux Servers
  • Vmware ESX Servers
  • Hyper V Servers
  • SQL Servers (any variety)
  • Switches
  • Firewalls
  • SAN, NAS or DAS Raid Arrays
  • Public Cloud infrastructure, eg, Azure, AWS, GCP
  • Data backup products
  • PC hardware, preferably at a server level

As a Senior Technical Support Engineer, you will have the following responsibilities:

  • Communicate with customers on a technical level to provide immediate resolution where possible; ensuring tickets are managed and progressed correctly within the appropriate SLAs
  • Develop a good technical understanding of business data management technologies, contributing towards the continual improvement of new and existing products.
  • Offer technical leadership, define and document best practices to other support tiers by providing informal assistance & formal training
  • Develop and maintain internal documentation
  • Liaising with suppliers and vendors in relation to customer-related issues
  • Adhering to contractual SLAs

Reference: 2707197401

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

2nd Line IT Support Analyst

Arkendale, North Yorkshire, United Kingdom

2nd Line IT Support Analyst

Harrogate, North Yorkshire, United Kingdom

IT Support Analyst - 2nd/3rd Line

Oxfordshire, United Kingdom

IT Support Analyst (1st/2nd line)

Liverpool, Merseyside, United Kingdom