Service Delivery Manager

Posted on Jan 25, 2024 by Inclusive Tech Recruitment
Sussex, United Kingdom
IT
Immediate Start
£40k - £40k Annual
Full-Time

Service Delivery Manager - West Sussex - up to £40,000 plus package - onsite

My client an established IT provider who works with a variety of customers locally and internationally is looking for an experienced individual to join their growing service desk team.

As the SDM you will be playing a key role in ensuring the successful delivery of managed IT services to our diverse customer base. Working with the team to ensure that our services meet or exceed service level agreements (SLAs) and customer expectations.

Responsibilities:

  • Manage the service desk team - responsible for delivering services to customers.
  • QA reviewing random tickets and escalating for team training.
  • Assisting technical support requests within the team, working with 1st and 2nd line tickets, and escalating where needed
  • Assist with maintaining the relevant documentation across clients, follow SOPs and update according.
  • Work with the operations and project teams to ensure services are delivered to customers.
  • Direct reporting to the Senior Management team

Requirements:

  • Exceptional customer service skills and engagement
  • Clear & focused attention to detail
  • 2nd Line Service desk experience
  • Experience with RMM Management
  • Experience with PSA Management
  • Experience working with network technologies (Firewalls, Switches, Routers, Wi-Fi)
  • Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
  • Experience in Cloud Solutions (Microsoft Office 365, Entra)
  • Experience in Storage Solutions (NAS, SharePoint)
  • Experience in Virtualisation Technologies (VMWare, Hyper-V)
  • Experience with Document Management Systems

Service Delivery Manager - West Sussex - up to £40,000 plus package - onsite


Reference: 2707162372

https://jobs.careeraddict.com/post/87295315

This Job Vacancy has Expired!

Service Delivery Manager

Posted on Jan 25, 2024 by Inclusive Tech Recruitment

Sussex, United Kingdom
IT
Immediate Start
£40k - £40k Annual
Full-Time

Service Delivery Manager - West Sussex - up to £40,000 plus package - onsite

My client an established IT provider who works with a variety of customers locally and internationally is looking for an experienced individual to join their growing service desk team.

As the SDM you will be playing a key role in ensuring the successful delivery of managed IT services to our diverse customer base. Working with the team to ensure that our services meet or exceed service level agreements (SLAs) and customer expectations.

Responsibilities:

  • Manage the service desk team - responsible for delivering services to customers.
  • QA reviewing random tickets and escalating for team training.
  • Assisting technical support requests within the team, working with 1st and 2nd line tickets, and escalating where needed
  • Assist with maintaining the relevant documentation across clients, follow SOPs and update according.
  • Work with the operations and project teams to ensure services are delivered to customers.
  • Direct reporting to the Senior Management team

Requirements:

  • Exceptional customer service skills and engagement
  • Clear & focused attention to detail
  • 2nd Line Service desk experience
  • Experience with RMM Management
  • Experience with PSA Management
  • Experience working with network technologies (Firewalls, Switches, Routers, Wi-Fi)
  • Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS)
  • Experience in Cloud Solutions (Microsoft Office 365, Entra)
  • Experience in Storage Solutions (NAS, SharePoint)
  • Experience in Virtualisation Technologies (VMWare, Hyper-V)
  • Experience with Document Management Systems

Service Delivery Manager - West Sussex - up to £40,000 plus package - onsite

Reference: 2707162372

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