Technical Architect (ITSM)

Robert Half

Posted on Jan 24, 2024 by Robert Half
England, United Kingdom
IT
1 Apr 2024
£80k - £90k Annual
Full-Time - Remote

Senior IT Technical Architect (ITSM) - Remote (Home Based) - UK

Robert Half have partnered with a fast growing global IT Consulting firm who are a well known specialist in the IT Service Management industry specifically BMC products. They're looking for an ITSM Technical Architect to join their growing global team. This opportunity will be home based with client site visits when required. They've experienced impressive growth across the last 5 years meaning progression and learning will be in abundance!

Technical responsibilities/experience:

  • Architecting solutions across multiple BMC technologies and integrations into numerous other systems
  • Working in a presales environment to deliver related presales activities as and when required
  • Developing Bids, Statements of Work and Proposal documentation to support customer requirements
  • Act as Subject Matter Expert for BMC Products
  • Provide Ad-Hoc consultancy advice and guidance as required
  • Project Management support and planning for technology assignments
  • Working in conjunction with a Project Manager owning the P&L for customer projects being managed
  • Defining timescales and risks for and delivering ITSM projects on time and within budget
  • Status reporting on assignments and project timelines
  • Performance of assignment Post Implementation Reviews
  • Capturing customer business requirements
  • Capable of running customer facing data, technology to process workshops across all the ITIL processes
  • Able to design the required features to implement solutions that meet needs of the customer in a cost efficient and timely manner
  • Assess and manage project risks and make appropriate design and development decisions
  • Install, configure and Integrate BMC products and customer solutions
  • Configure and develop the BMC Products and integrations as per requirements

Skills/background

  • Background as a technical consultant or arcitecht in the ITSM Space (Service now, BMC etc)
  • Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue
  • Acting as a trusted advisor to customers on their Service Management projects
  • Able to perform day to day technical management of a delivery team - assigning tasks, monitoring progress and managing workload and project risks
  • Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value
  • A proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members
  • Accountable for meeting project deliverable deadlines taking ownership of the work

£80-90k Base + Bonuses & Benefits

Fully Remote

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:


Reference: 2706742832

https://jobs.careeraddict.com/post/87271157

This Job Vacancy has Expired!

Robert Half

Technical Architect (ITSM)

Robert Half

Posted on Jan 24, 2024 by Robert Half

England, United Kingdom
IT
1 Apr 2024
£80k - £90k Annual
Full-Time - Remote

Senior IT Technical Architect (ITSM) - Remote (Home Based) - UK

Robert Half have partnered with a fast growing global IT Consulting firm who are a well known specialist in the IT Service Management industry specifically BMC products. They're looking for an ITSM Technical Architect to join their growing global team. This opportunity will be home based with client site visits when required. They've experienced impressive growth across the last 5 years meaning progression and learning will be in abundance!

Technical responsibilities/experience:

  • Architecting solutions across multiple BMC technologies and integrations into numerous other systems
  • Working in a presales environment to deliver related presales activities as and when required
  • Developing Bids, Statements of Work and Proposal documentation to support customer requirements
  • Act as Subject Matter Expert for BMC Products
  • Provide Ad-Hoc consultancy advice and guidance as required
  • Project Management support and planning for technology assignments
  • Working in conjunction with a Project Manager owning the P&L for customer projects being managed
  • Defining timescales and risks for and delivering ITSM projects on time and within budget
  • Status reporting on assignments and project timelines
  • Performance of assignment Post Implementation Reviews
  • Capturing customer business requirements
  • Capable of running customer facing data, technology to process workshops across all the ITIL processes
  • Able to design the required features to implement solutions that meet needs of the customer in a cost efficient and timely manner
  • Assess and manage project risks and make appropriate design and development decisions
  • Install, configure and Integrate BMC products and customer solutions
  • Configure and develop the BMC Products and integrations as per requirements

Skills/background

  • Background as a technical consultant or arcitecht in the ITSM Space (Service now, BMC etc)
  • Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue
  • Acting as a trusted advisor to customers on their Service Management projects
  • Able to perform day to day technical management of a delivery team - assigning tasks, monitoring progress and managing workload and project risks
  • Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value
  • A proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members
  • Accountable for meeting project deliverable deadlines taking ownership of the work

£80-90k Base + Bonuses & Benefits

Fully Remote

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:

Reference: 2706742832

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test