Senior Analytics Engineer

Robert Walters

Posted on Jan 24, 2024 by Robert Walters
London, United Kingdom
IT
Immediate Start
£45k - £60k Annual
Full-Time

Our client is looking for a Senior Analytics Engineer to join their team.

The role holder will be the primary point of contact for day-to-day provision of insight, analytics and reporting to the UKI Customer Service function. Working as part of a Matrix leadership team, taking co-accountability for both the regular reporting schedule Senior Analytics Engineer will lead the team to deliver key metrics and insight to enable Operational oversight of the performance of the Contact Centre in support of our Customers.

How you'll help us make health happen:

Responsible for the technical design and definition of all business critical reporting related to Contact Centre performance and therefore contributes to the compliance with Conduct Risk frameworks

Through the broader team build insights that allows the team to proactively identify opportunities for change and improvement, guiding the Operation to effect change in a controlled and measured way

Act as a Subject Matter Expert for development of complex data solutions to address challenges and user stories described by our customers

Able to critically evaluate options for delivery, maintaining the integrity of the conceptual Data Model

Develop a deep understanding of the Customer Service Domain, designing and building data, reporting and insights with based on this knowledge

Understanding the data estate, both structured and unstructed to maximise opportunities to support the business in delivery of it's strategic aims

Utilise PBI as our presentation tool, using data visualisation techniques to present data in a consumable way appropriate to the audience

Able to code using various languages including SQL, DAX, R and Python

Collaborate with your peers as a contributor to the KANBAN board, assigning resource from your team to tasks accordingly

Design and Delivery of targeted MI and insights, making full use of mathematical techniques to deliver commercial advantage

Provision of meaningful commentary both directly and through the team observing business performance, providing insight in the 'why' and the 'how' as well as the 'what

Responsible for the definition of data requirements from the broader MI community, in the MI&A team and beyond, acting on behalf of the customer

A strong leader, you'll mentor and coach your team to enhance and improve the product delivered by the team

Utilise the teams quality and test framework through day to day production to allow for effective risk management

Support third party insight either at our Outsource Partner locations of through our digital product partners

Acting as the primary deputy for the MI&A Manager

Key Skills/Qualifications needed for this role:

Significant coaching experience in a technical data led field

Experience of advanced and complex data delivery and data presentation techniques

Experience of working in a regulated environment

Knowledge and practical/applied experience of using coding languages such as Python, R, Dax and SQL

Knowledge of Microsoft data products including PowerBI

Significant stakeholder management experience

Confident working in a Matrix environment

Experience working within a risk framework

Project Management experience

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates


Reference: 2706725358

https://jobs.careeraddict.com/post/87271123

This Job Vacancy has Expired!

Robert Walters

Senior Analytics Engineer

Robert Walters

Posted on Jan 24, 2024 by Robert Walters

London, United Kingdom
IT
Immediate Start
£45k - £60k Annual
Full-Time

Our client is looking for a Senior Analytics Engineer to join their team.

The role holder will be the primary point of contact for day-to-day provision of insight, analytics and reporting to the UKI Customer Service function. Working as part of a Matrix leadership team, taking co-accountability for both the regular reporting schedule Senior Analytics Engineer will lead the team to deliver key metrics and insight to enable Operational oversight of the performance of the Contact Centre in support of our Customers.

How you'll help us make health happen:

Responsible for the technical design and definition of all business critical reporting related to Contact Centre performance and therefore contributes to the compliance with Conduct Risk frameworks

Through the broader team build insights that allows the team to proactively identify opportunities for change and improvement, guiding the Operation to effect change in a controlled and measured way

Act as a Subject Matter Expert for development of complex data solutions to address challenges and user stories described by our customers

Able to critically evaluate options for delivery, maintaining the integrity of the conceptual Data Model

Develop a deep understanding of the Customer Service Domain, designing and building data, reporting and insights with based on this knowledge

Understanding the data estate, both structured and unstructed to maximise opportunities to support the business in delivery of it's strategic aims

Utilise PBI as our presentation tool, using data visualisation techniques to present data in a consumable way appropriate to the audience

Able to code using various languages including SQL, DAX, R and Python

Collaborate with your peers as a contributor to the KANBAN board, assigning resource from your team to tasks accordingly

Design and Delivery of targeted MI and insights, making full use of mathematical techniques to deliver commercial advantage

Provision of meaningful commentary both directly and through the team observing business performance, providing insight in the 'why' and the 'how' as well as the 'what

Responsible for the definition of data requirements from the broader MI community, in the MI&A team and beyond, acting on behalf of the customer

A strong leader, you'll mentor and coach your team to enhance and improve the product delivered by the team

Utilise the teams quality and test framework through day to day production to allow for effective risk management

Support third party insight either at our Outsource Partner locations of through our digital product partners

Acting as the primary deputy for the MI&A Manager

Key Skills/Qualifications needed for this role:

Significant coaching experience in a technical data led field

Experience of advanced and complex data delivery and data presentation techniques

Experience of working in a regulated environment

Knowledge and practical/applied experience of using coding languages such as Python, R, Dax and SQL

Knowledge of Microsoft data products including PowerBI

Significant stakeholder management experience

Confident working in a Matrix environment

Experience working within a risk framework

Project Management experience

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Reference: 2706725358

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