Technical Support Engineer - L3 - MSP

Global Technology Solutions Ltd

Posted on Jan 24, 2024 by Global Technology Solutions Ltd
Dublin, Ireland
IT
Immediate Start
€50k - €55k Annual
Full-Time - Remote

Technical Support Engineer - L3 - MSP
Dublin - Hybrid - 4 days per week onsite - 1 day per week work from home
Salary is €50,000-55,000
On call rota - €320 plus any time worked is paid at 1.5 times. 1 in 6 weeks.

Responsibilities:

- Manage all Incidents and service requests requiring 3rd level support within SLA
- Log Incidents and Requests accurately in the PSA Tool (Autotask)
- Resolve technical problems with software applications or network systems
- Provide advice and guidance to 1st and 2nd line Service Desk Support Staff
- Ensure call handling/quality, ticket management/quality, resolution of issues meet the required standards
- Create new/update existing Knowledge Articles within documentation platform (ITGlue)
- Assist with Problem Management activities, supporting a drive to reduce unnecessary/avoidable contacts to the Service Desk
- Always consider the experience of the end user and strive to make every contact with the Service Desk a positive experience in as far possible
- Must be a self-starter capable of working on one's own initiative.
- Working as part of a team, to drive service and support excellence
-
Requirements:
- 3+ years in a similar role
- MSP experience is a must!
- Excellent troubleshooting skills and must be able to demonstrate by way of example - Firewalls, Veeam and Servers/VMWare
- Fluent English and excellent written, verbal communication skills with attention to detail
- Able to think through, communicate and present information effectively to all levels within the organisation.
- A flexible, can-do attitude
- Customer facing role and the individual must be customer centric
- IT qualification Diploma/Degree
- MCP qualifications are required
- CCNA
- Previous role/experience working as part of a team

Essential Technical Skills:
- M365 experience
- Advanced troubleshooting and problem solving skills
- Technical Documentation experience
- Experience using Remote Monitoring and Management tools
- Active Directory Administration
- Office 365 Administration
- Networking skills to include Router and Switches
- Excellent Server skills
- Firewall Technology
- troubleshooting of Backup Issues
- CCNA

Benefits:
20 days holidays
Phone
Laptop
Home working setup
Home broadband allowance

If you have the outlined skills and experience, please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.


Reference: 2706683128

https://jobs.careeraddict.com/post/87268348

This Job Vacancy has Expired!

Global Technology Solutions Ltd

Technical Support Engineer - L3 - MSP

Global Technology Solutions Ltd

Posted on Jan 24, 2024 by Global Technology Solutions Ltd

Dublin, Ireland
IT
Immediate Start
€50k - €55k Annual
Full-Time - Remote

Technical Support Engineer - L3 - MSP
Dublin - Hybrid - 4 days per week onsite - 1 day per week work from home
Salary is €50,000-55,000
On call rota - €320 plus any time worked is paid at 1.5 times. 1 in 6 weeks.

Responsibilities:

- Manage all Incidents and service requests requiring 3rd level support within SLA
- Log Incidents and Requests accurately in the PSA Tool (Autotask)
- Resolve technical problems with software applications or network systems
- Provide advice and guidance to 1st and 2nd line Service Desk Support Staff
- Ensure call handling/quality, ticket management/quality, resolution of issues meet the required standards
- Create new/update existing Knowledge Articles within documentation platform (ITGlue)
- Assist with Problem Management activities, supporting a drive to reduce unnecessary/avoidable contacts to the Service Desk
- Always consider the experience of the end user and strive to make every contact with the Service Desk a positive experience in as far possible
- Must be a self-starter capable of working on one's own initiative.
- Working as part of a team, to drive service and support excellence
-
Requirements:
- 3+ years in a similar role
- MSP experience is a must!
- Excellent troubleshooting skills and must be able to demonstrate by way of example - Firewalls, Veeam and Servers/VMWare
- Fluent English and excellent written, verbal communication skills with attention to detail
- Able to think through, communicate and present information effectively to all levels within the organisation.
- A flexible, can-do attitude
- Customer facing role and the individual must be customer centric
- IT qualification Diploma/Degree
- MCP qualifications are required
- CCNA
- Previous role/experience working as part of a team

Essential Technical Skills:
- M365 experience
- Advanced troubleshooting and problem solving skills
- Technical Documentation experience
- Experience using Remote Monitoring and Management tools
- Active Directory Administration
- Office 365 Administration
- Networking skills to include Router and Switches
- Excellent Server skills
- Firewall Technology
- troubleshooting of Backup Issues
- CCNA

Benefits:
20 days holidays
Phone
Laptop
Home working setup
Home broadband allowance

If you have the outlined skills and experience, please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Reference: 2706683128

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