2nd line Support Audio Visual Systems Engineer for Amsterdam

infeurope S.A.

Posted on Jan 24, 2024 by infeurope S.A.
Amsterdam, Noord-Holland, Netherlands
IT
1 Feb 2024
Annual Salary
Contract/Project

We are looking for a Second Line Service Desk Audio Visual Systems Engineer for multinational client in Amsterdam (AMSTERDAM ZUID)

Work location: 100% onsite in premises of the client

Task description:

  • Provide remote and on-site support on the usage of AV equipment and tools
  • Investigate and resolve issues
  • Collect and formulate information if an escalation to 3rd line application maintenance teams is required
  • Coordinating activities with any contractor or other maintenance team to facilitate the resolution of an incident
  • Provide Audio Visual services related to Multimedia (live broadcast, recording, editing and publication)
  • Provision accounts for audio-visual services (eg. WebEx host licenses, WebEx recording, Meet & Talk user accounts)
  • Provide end user training for audio-visual services (eg. WebEx, Meet & Talk, meeting room equipment)
  • Perform daily functionality check of all conference rooms:
    • 1 room of 250 seats
    • 2 rooms of 122 seats
    • 1 room of 103 seats
    • 2 rooms of 74 seats
    • 2 rooms of 40 seats
  • 40 conference rooms of variable size (all below 40 seats)
  • Provide roaming in-room support from 7:00 to 18:30 (MON-FRI) for 40 conference rooms of variable size (all below 40 seats)
  • Provide support for virtual meetings when requested
  • Telephony, Network and Audio-Visual technical support:
    • Investigate 1st and 2nd line incidents with the network and network equipment including but not limited to Switches, end point connectivity, conference room and AV connectivity
    • Collaborate with facilities management to reproduce, test and rectify network faults related to electricity issues
    • Communicate with other internal IT parties, facilities and building management and other 3rd party support teams in order to ensure the functioning of the network
    • Monitor the network and take actions if alerts are reported

Job requirements:

  • Bachelor degree of 3 years attested by a diploma, in Computer Science;
  • Proven IT Service Desk experience of minimum 3 years;
  • Proven customer service experience of minimum 3 years;Dealing directly with Users (Recent Experience)
  • Good experience in Webex, Microsoft Teams, Active Directory (Microsoft and Azure), Office Tools (Excel, Word, etc.), Creston Panel, Polycom and NVX, Recordings (Remote camera support), Editing and Publishing (Youtube and VOD sites)
  • Professional Certificates (at least one is required):
    • ITIL V4
    • Audio-Visual (AV) professional Certified Technology Specialist (CTS®),
    • Crestron Master Certified Programmer (MCP)
    • Crestron Master Technology Architect (MTA)
    • Video conferencing platforms
    • WebEx
    • MS Teams
  • Good experience in User support, Change support, Service Delivery, Problem Management;
  • Knowledge of infrastructure Networks;
  • Good understanding of IT security and best practices;
  • Experience working in a multicultural environment;
  • Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native/fluent English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
  • Good organizational skills and the ability to work responsibly with or without direct supervision;
  • Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
  • Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
  • Working knowledge of common operating systems and software/Audio-visual applications.

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.


Reference: 2706614518

https://jobs.careeraddict.com/post/87257538

This Job Vacancy has Expired!

infeurope S.A.

2nd line Support Audio Visual Systems Engineer for Amsterdam

infeurope S.A.

Posted on Jan 24, 2024 by infeurope S.A.

Amsterdam, Noord-Holland, Netherlands
IT
1 Feb 2024
Annual Salary
Contract/Project

We are looking for a Second Line Service Desk Audio Visual Systems Engineer for multinational client in Amsterdam (AMSTERDAM ZUID)

Work location: 100% onsite in premises of the client

Task description:

  • Provide remote and on-site support on the usage of AV equipment and tools
  • Investigate and resolve issues
  • Collect and formulate information if an escalation to 3rd line application maintenance teams is required
  • Coordinating activities with any contractor or other maintenance team to facilitate the resolution of an incident
  • Provide Audio Visual services related to Multimedia (live broadcast, recording, editing and publication)
  • Provision accounts for audio-visual services (eg. WebEx host licenses, WebEx recording, Meet & Talk user accounts)
  • Provide end user training for audio-visual services (eg. WebEx, Meet & Talk, meeting room equipment)
  • Perform daily functionality check of all conference rooms:
    • 1 room of 250 seats
    • 2 rooms of 122 seats
    • 1 room of 103 seats
    • 2 rooms of 74 seats
    • 2 rooms of 40 seats
  • 40 conference rooms of variable size (all below 40 seats)
  • Provide roaming in-room support from 7:00 to 18:30 (MON-FRI) for 40 conference rooms of variable size (all below 40 seats)
  • Provide support for virtual meetings when requested
  • Telephony, Network and Audio-Visual technical support:
    • Investigate 1st and 2nd line incidents with the network and network equipment including but not limited to Switches, end point connectivity, conference room and AV connectivity
    • Collaborate with facilities management to reproduce, test and rectify network faults related to electricity issues
    • Communicate with other internal IT parties, facilities and building management and other 3rd party support teams in order to ensure the functioning of the network
    • Monitor the network and take actions if alerts are reported

Job requirements:

  • Bachelor degree of 3 years attested by a diploma, in Computer Science;
  • Proven IT Service Desk experience of minimum 3 years;
  • Proven customer service experience of minimum 3 years;Dealing directly with Users (Recent Experience)
  • Good experience in Webex, Microsoft Teams, Active Directory (Microsoft and Azure), Office Tools (Excel, Word, etc.), Creston Panel, Polycom and NVX, Recordings (Remote camera support), Editing and Publishing (Youtube and VOD sites)
  • Professional Certificates (at least one is required):
    • ITIL V4
    • Audio-Visual (AV) professional Certified Technology Specialist (CTS®),
    • Crestron Master Certified Programmer (MCP)
    • Crestron Master Technology Architect (MTA)
    • Video conferencing platforms
    • WebEx
    • MS Teams
  • Good experience in User support, Change support, Service Delivery, Problem Management;
  • Knowledge of infrastructure Networks;
  • Good understanding of IT security and best practices;
  • Experience working in a multicultural environment;
  • Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native/fluent English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
  • Good organizational skills and the ability to work responsibly with or without direct supervision;
  • Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base
  • Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
  • Working knowledge of common operating systems and software/Audio-visual applications.

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.

Reference: 2706614518

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