Customer Service Specialist

Hays Specialist Recruitment

Posted on Jan 23, 2024 by Hays Specialist Recruitment
Leopardstown, Dublin, Ireland
Accountancy
Immediate Start
Hourly Salary
Contract/Project

Your new company
My client, one of Ireland's leading retail banks, is currently looking for a Customer Service Specialist to join their team in the Central Park, Leopardstown Office.

Your new role

Your key accountabilities/responsibilities will include:

  • Managing deceased branch cases with balances of
  • Reviewing accounts to implement an appropriate condolence period and actively collect on the estate and/or surviving party.
  • Work with the surviving party in scenarios where they can continue to repay the debt (restructure debt into sole name).
  • Carrying out full reviews of the deceased estate such as actioning probate and property searches to understand the value of the estate versus the debt outstanding.
  • Engage/negotiate with legal reps/estate/surviving party via telephone and/or written correspondence to seek full payment of debt or agree a sustainable solution eg, payment in full, settlement arrangement.
  • Taking inbound calls and action post for both deceased & non-deceased queries.

What you/'ll need to succeed

  • APA accreditation (QFA Loans and QFA Regulations).
  • Previous Banking experience
  • Credit assessment experience would be an advantage
  • Previous experience engaging with customers/estates over the telephone

What you/'ll get in return
You will be working full time on site until training is complete. However, once training is finalised you will then be working on a hybrid structure of 2 days in office and 3 days from home allowing for work/life balance. During training and when you are onsite you will be working out of their modern offices in Central Park Leopardstown, which is easily commutable by Luas or car. This role comes with a view to extend so should you be enjoying the role and performing to standard it may lead to future opportunities within the company.

What you need to do now
If you/'re interested in this role, click /'apply now/' to forward an up-to-date copy of your CV, or call us now.

Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.


Reference: 2706443039

https://jobs.careeraddict.com/post/87187106

This Job Vacancy has Expired!

Hays Specialist Recruitment

Customer Service Specialist

Hays Specialist Recruitment

Posted on Jan 23, 2024 by Hays Specialist Recruitment

Leopardstown, Dublin, Ireland
Accountancy
Immediate Start
Hourly Salary
Contract/Project

Your new company
My client, one of Ireland's leading retail banks, is currently looking for a Customer Service Specialist to join their team in the Central Park, Leopardstown Office.

Your new role

Your key accountabilities/responsibilities will include:

  • Managing deceased branch cases with balances of
  • Reviewing accounts to implement an appropriate condolence period and actively collect on the estate and/or surviving party.
  • Work with the surviving party in scenarios where they can continue to repay the debt (restructure debt into sole name).
  • Carrying out full reviews of the deceased estate such as actioning probate and property searches to understand the value of the estate versus the debt outstanding.
  • Engage/negotiate with legal reps/estate/surviving party via telephone and/or written correspondence to seek full payment of debt or agree a sustainable solution eg, payment in full, settlement arrangement.
  • Taking inbound calls and action post for both deceased & non-deceased queries.

What you/'ll need to succeed

  • APA accreditation (QFA Loans and QFA Regulations).
  • Previous Banking experience
  • Credit assessment experience would be an advantage
  • Previous experience engaging with customers/estates over the telephone

What you/'ll get in return
You will be working full time on site until training is complete. However, once training is finalised you will then be working on a hybrid structure of 2 days in office and 3 days from home allowing for work/life balance. During training and when you are onsite you will be working out of their modern offices in Central Park Leopardstown, which is easily commutable by Luas or car. This role comes with a view to extend so should you be enjoying the role and performing to standard it may lead to future opportunities within the company.

What you need to do now
If you/'re interested in this role, click /'apply now/' to forward an up-to-date copy of your CV, or call us now.

Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 2706443039

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